General Manager

Job Description

General Manager | Kaskaid Hospitality

The Tone:
This is a full-time, in-person role at Kaskaid Hospitality. The company is dedicated to creating memorable dining experiences and embodying the spirit of hospitality for every guest. This General Manager position is crucial for providing comprehensive leadership, ensuring operational excellence, and developing staff to achieve high standards of guest satisfaction and business success. The role operates within a family-like culture focused on making every guest happy.

The TL;DR
• Role: Full Time
• Type: 50 hour work week of varying shifts
• Location: In-person

• Team: Leads and provides assistance to the entire staff, collaborating closely with managers and chefs.
• Mission: To do whatever it takes to make every guest happy and be the leading purveyor of the spirit of hospitality.
• Tech Stack: Aloha, Compeat, Tripleseat, Hotschedules, Microsoft Office: Word, Excel, PowerPoint

What You’ll Actually Do
• Leadership: Oversee and manage all areas of the restaurant, making final decisions that impact guest service and overall operations.
• Staff Management: Recruit, manage performance, and develop all staff members, ensuring adherence to company procedures and service standards.
• Financial Oversight: Administer all financial and personnel/payroll duties accurately and on time, while actively managing costs related to food, beverage, supplies, utilities, and labor.
• Operational Compliance: Enforce sanitary practices, maintain professional restaurant image, and ensure full compliance with operational standards and all federal, state, and local regulations.
• Guest Experience: Ensure positive guest service across all areas, responding effectively to complaints to transform dissatisfied guests into return patrons.

The Must-Haves
• Background: Managerial level with at least 6 years of supervisory experience, specifically including alcoholic beverage service.
• Experience: Completed Alcohol Service Training Course, experience managing POS systems, daily cash controls, and possessing a strong Marketing and Sales background.
• Skills: Excellent communication (written and verbal), superior guest service, strong organization, effective time management, and demonstrated good judgment and decision-making abilities.
• Bonus: Previous experience managing cost controls, along with ServSafe or Department of Health certification.