General Manager

Job Description

General Manager | McDonald’s

The Tone:
This is a full-time General Manager role at an independently owned and operated McDonald’s franchisee. This position is central to delivering a satisfying career with opportunities for advancement, focusing on leadership and business management. You will be responsible for ensuring the restaurant operates profitably while consistently meeting McDonald’s high standards of Quality, Service, and Cleanliness. This role is about inspiring your best, moving the business forward, and building a future through dedicated team leadership and operational excellence.

The TL;DR
• Role: Full Time
• Location: In-person
• Team: Leads a team of Department Managers and collaborates with a senior leader to set goals.
• Mission: To ensure the restaurant achieves profitability and upholds McDonald’s critical customer standards for Quality, Service, and Cleanliness, while fostering a team dedicated to providing delicious food and feel-good moments.

What You’ll Actually Do
• Restaurant Operations: Oversee the comprehensive daily operations of the restaurant, ensuring it runs profitably and consistently adheres to McDonald’s critical customer standards of Quality, Service, and Cleanliness.
• Strategic Planning: Collaborate closely with a senior leader to define the restaurant’s operational and financial goals, subsequently developing a robust plan to achieve these objectives.
• Team Leadership: Lead and manage a team of Department Managers, providing the necessary guidance, coaching, and direction for them to fulfill their specific responsibilities within the restaurant.
• Performance Monitoring: Assist Department Managers in setting their individual goals, then actively follow up on their progress to ensure consistent improvement across all departments.
• Manager Development: Take responsibility for hiring and developing new Department and Shift Managers, cultivating a capable and effective leadership team for the restaurant’s long-term success.

The Must-Haves
• Background: Manager career level with core domain knowledge in quick-service restaurants, hospitality, or retail. Must be 18 years or older to manage in corporate-owned and operated restaurants.
• Experience: Previous General Manager experience, ideally in high-volume locations.
• Skills: Leadership, Coaching, Goal Setting, Operations Management, Staff Development, Business Acumen.
• Bonus: A background in quick service restaurants, hospitality, or retail is strongly desired.