Assistant Warehouse Manager

Job Description

Assistant Warehouse Manager | MacArthur Co.

The Tone:
This is a full-time, in-person role at MacArthur Co. MacArthur Co. is an employee-owned national distributor of building materials, with roots dating back to 1913 as a pipe insulation manufacturer. This role serves as a crucial point of contact between customers, the sales team, and the warehouse, ensuring seamless operations. As an Assistant Warehouse Manager, you will contribute directly to the company’s value, owning a piece of its combined efforts.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Team: Reports to immediate supervisor, delegates tasks to warehouse staff.
• Mission: Ensures a smooth process within the warehouse by coordinating logistics and communication.

What You’ll Actually Do
• Logistics Coordination: Manage the comprehensive schedule for all inbound and outbound shipments, proactively checking statuses and coordinating with a range of LTL, Courier, and third-party logistics companies, including scheduling calls with dispatchers and drivers.
• Interdepartmental Communication: Facilitate clear and timely communication across all departments, ensuring critical updates on shipment status and warehouse operations are effectively shared to maintain organizational alignment.
• Sales Team Reporting: Analyze open order reports and prepare detailed, actionable reports for the sales team, providing them with essential insights to manage customer expectations and sales activities.
• Customer Interaction: Provide direct, face-to-face customer service daily, addressing inquiries and proactively resolving issues to ensure a high level of satisfaction regarding warehouse operations.
• Administrative & Supervisory Support: Execute vital administrative tasks such as filing paperwork, delegate operational tasks to the warehouse team, support the immediate supervisor, and assume the role of acting manager when necessary to ensure smooth daily functioning and a positive work atmosphere.

The Must-Haves
• Background: Managerial experience, ideally with prior supervisory experience. Candidates should demonstrate a foundational understanding of core operational processes within logistics, dispatch, or warehouse environments.
• Experience: Possession of a valid driver’s license and an acceptable driving record are required for this role, reflecting the need for occasional transport or site visits.
• Skills: Exceptional customer service abilities, a strong team-oriented mindset, and highly effective communication skills are paramount, enabling clear articulation of ideas and seamless collaboration. Adherence to company safety expectations and policies is also critical.
• Bonus: Candidates with prior management or supervisory experience, particularly within logistics, dispatch, or warehouse settings, are highly preferred. Additionally, a working knowledge of specific building products such as shingles, windows, and general construction materials would be advantageous.