General Manager

Job Description

General Manager | Zaxbys

The Tone:
This is a full-time role at Zaxbys, located in a restaurant setting. Zaxbys provides guests with a place to enjoy great food, have fun, and spend time with friends. For its team members, it strives to be an exceptional workplace. This role is crucial for fostering a positive and high-performing environment, ensuring the restaurant consistently delivers on its promise to both guests and staff. The General Manager is pivotal in leading daily operations, driving profitability, and upholding brand standards.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Restaurant Location

• Team: Oversees a team of restaurant staff; reports to a supervisor.
• Mission: To provide guidance and leadership to the team, creating a positive culture, maintaining high team morale, and encouraging all team members to strive for excellence.

What You’ll Actually Do
• Lead Operations: Manage and oversee the daily operations of the restaurant, focusing on appropriate staffing levels, team member development, driving sales growth, and meticulous cost management. This includes planning and delegating shift assignments while communicating clear expectations and making necessary adjustments.
• Ensure Guest Experience: Guarantee that the restaurant consistently delivers great experiences to guests by upholding high service standards, maintaining product quality, and ensuring cleanliness protocols are strictly followed. This involves reviewing performance metrics daily to enhance the execution of systems and processes.
• Develop Team: Build and maintain an effective team by sourcing, interviewing, hiring, retaining, and recognizing top performers. Ensure all team members receive proper initial and ongoing training, including mentoring, coaching, and development, while holding them accountable for their performance and completing performance reviews for crew members.
• Manage Profitability: Strategically manage restaurant profitability by actively driving sales, controlling costs and losses, and developing team members. This involves creating effective work schedules timely and appropriately, ensuring all operational standards are consistently upheld, and striving for improvement at every opportunity.
• Maintain Culture & Compliance: Create and foster a positive culture and healthy team morale through strong guidance and leadership, serving as a role model for the entire team. Additionally, ensure full compliance with Zaxby’s company guidelines, policies, procedures, and all federal, state, and local laws, utilizing management tools and keeping accurate records.

The Must-Haves
• Background: Manager with a high school diploma or equivalent, some college preferred. Requires leadership qualities, strong organizational skills, and the ability to interact cooperatively with others.
• Experience: 3-5 years of management experience required. Restaurant management experience preferred.
• Skills: Food Safety Certification and Manager Certification (required upon hiring), Staffing and Team Member Development (including sourcing, interviewing, hiring, training, mentoring, and coaching), Sales Growth and Cost Management, Operational Standards Maintenance, and Compliance with all relevant laws and policies.
• Bonus: Some college education and prior restaurant management experience are beneficial for this role.