Fixed Operations Manager – Service and Parts

Job Description

Fixed Operations Manager | Lithia & Driveway

The Tone:
This is a full-time role at Lithia & Driveway, located in Odessa, TX, specifically at Lithia Hyundai of Odessa. The company operates a network of automotive dealerships, providing comprehensive sales, service, and parts offerings to its customers. This pivotal role ensures the efficient and profitable operation of the Service and Parts departments, directly impacting customer satisfaction, staff development, and overall dealership success. The Fixed Operations Manager is essential for maintaining high standards across all aspects of the service experience, from staff performance to facility compliance and administrative accuracy.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Odessa, TX
• Pay: $120000–$156000 yearly
• Team: Manages Service and Parts departments staff.
• Mission: Ensures efficient, profitable, and customer-focused operations within the Service and Parts departments.

What You’ll Actually Do
• Lead Department Staff: Recruit, train, and develop Service and Parts department staff, including service advisors and technical teams, to optimize customer opportunities and productivity; this involves daily role-play, quizzes, and setting clear performance expectations, coaching, and mentoring to foster their growth and skill breadth.
• Enhance Customer Engagement: Professionally resolve all customer requests, questions, and concerns in a friendly and prompt manner, while diligently inspecting repair orders daily for legibility, accuracy, and legality to ensure full compliance with manufacturer policies and procedures.
• Oversee Department Administration: Manage the administration, tracking, and follow-up for warranty claims, receivables, and service contracts, actively utilizing Management Information Systems (MIS) to generate maximum revenue, control expenses, and complete all required department reporting and month-end procedures on time.
• Maintain Operational Excellence: Inspect and maintain the cleanliness, organization, and professional appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a safe environment for both customers and employees, and serve as a crucial liaison between the store and Lithia Home Offices Fixed Operations for policy communication and accountability.

The Must-Haves
• Background: Manager-level professional with a High School diploma or equivalent, possessing core knowledge in fixed operations management within a dealership environment.
• Experience: Demonstrated experience in staff recruiting, training, and development, along with managing customer engagement and overseeing the administrative and operational functions of service and parts departments.
• Skills: Possesses strong attention to detail, a sense of urgency in daily operations, and excellent communication abilities when interacting with staff and customers.
• Bonus: Maintain an acceptable driving record and a valid driver’s license in your state of residence.