General Manager – Restaurant Operations

Job Description

General Manager | Zaxbys

The Tone:
This is a full-time role at Zaxbys, located in a restaurant setting. Zaxbys is renowned for providing guests with a fun environment to enjoy great food and spend time with friends, aiming to be an indescribably great place to work for its team members. As a General Manager, your leadership is crucial in fostering a positive culture, maintaining high team morale, and driving excellence across all restaurant operations. You will be instrumental in executing company objectives, managing daily functions, and ensuring outstanding guest experiences.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, restaurant location

• Team: Leads a restaurant team including managers and crew members, reporting to a supervisor.
• Mission: To provide guidance and leadership that creates a positive culture, maintains high team morale, and ensures the restaurant’s daily operations consistently achieve sales, cost, and operational standards.

What You’ll Actually Do
• Leadership & Culture: Provide guidance and leadership to create a positive restaurant culture, maintain high team morale, and encourage all team members to strive for excellence as a role model.
• Operational Oversight: Manage and oversee the daily operations of the restaurant, focusing on consistently upholding service, product quality, and cleanliness standards.
• Team Development & Staffing: Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers, while ensuring proper training, ongoing mentoring, coaching, and development for all team members.
• Financial Management: Drive profitability by increasing sales through building community relationships and providing outstanding product and service, alongside controlling costs and losses, and ensuring compliance with all Zaxby’s guidelines and procedures.
• Performance & Compliance: Utilize management tools to review daily performance metrics, develop and execute action plans to enhance systems and processes, and maintain neat, accurate, and current records, ensuring compliance with all relevant laws and policies.

The Must-Haves
• Background: Manager level, requiring a high school diploma or equivalent.
• Experience: 3-5 years of management experience is required, along with open availability and the ability to work a minimum of 5 days and 48 hours per week.
• Skills: Must possess leadership qualities, strong organizational skills, and the ability to interact cooperatively with others.
• Bonus: Some college education preferred; prior restaurant management experience preferred.