Subscriber Success Operations Intern

Job Description

Subscriber Success Operations Intern | Benchmark Gensuite®

The Tone:
This is a Full Time Hybrid internship role at Benchmark Gensuite, located in Cincinnati, OH. Benchmark Gensuite develops unified digital software solutions for EHS, Sustainability, and ESG Reporting for businesses globally. This intern role supports vital initiatives that enhance customer success, focusing on how the company monitors customer health, identifies risks, and drives proactive engagement to boost customer retention and growth.

The TL;DR
• Role: Internship / Early Career
• Type: Full Time
• Location: Hybrid, Cincinnati, OH

• Mission: Support initiatives that enhance how customer health is monitored, risks are identified, and proactive engagement is driven across the subscriber base.
• Tech Stack: Microsoft Excel, Power BI, Tableau

What You’ll Actually Do
• Develop and refine customer health scorecards to monitor engagement, satisfaction, and risk signals.
• Analyze customer data to generate actionable account insights and identify trends impacting retention and growth.
• Assist in building and improving reporting dashboards and recurring performance metrics.
• Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions.
• Help standardize and document customer success processes to improve scalability and consistency.

The Must-Haves
• Background: Entry-level. Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field, with an expected graduation of Spring / May 2027.
• Experience: Coursework in data analysis, reporting, or business intelligence tools. Ability to work 40–45 hours per week during the 10–12 week internship.
• Skills: Strong analytical and problem-solving skills with attention to detail; proficiency in Microsoft Excel; strong communication skills, with the ability to translate data into insights; ability to manage multiple tasks.
• Bonus: Familiarity or interest in AI, machine learning, or data-driven decision-making; experience with tools like Power BI, Tableau, or similar; interest in SaaS business models and customer success strategy.