Finance Operations Project Support – Payment and Receipting Process Streamlining

Job Description

Finance Operations Manager / Assistant Manager (6 Months Contract) | FWD Group

The Tone:
This is a 6-month contract role at FWD Group, located in Singapore. FWD Group is a pan-Asian life and health insurance business focused on delivering innovative propositions, easy-to-understand products, and a simpler insurance experience through a customer-led and tech-enabled approach. The company aims to change the way people feel about insurance by leveraging technology. This role is crucial in supporting the Head of Finance Operations on a Project Taskforce dedicated to streamlining the Company’s payment and receipting processes, thereby enhancing the overall customer and operational experience.

The TL;DR
• Role: Experienced
• Type: Contract
• Location: In-person, Singapore

• Team: Reports to the Head of Finance Operations
• Mission: Streamline the Company’s payment and receipting processes through project support.
• Tech Stack: Oracle accounting system, AS400, eBao, Excel

What You’ll Actually Do
• Requirement Gathering: Participate in Business Requirement Specifications (BRS) gathering, including alignment of various work processes with relevant departments.
• Testing and Quality Assurance: Prepare test plans, participate in User Acceptance Testing (UAT) for projects, and manage UAT defects by highlighting and following up on rectification.
• Financial Reconciliation: Perform reconciliations for various work processes to ensure accuracy and consistency.
• Process Documentation: Prepare and update process flows and Standard Operating Procedures (SOPs).
• Knowledge Transfer: Facilitate knowledge transfer of new processes to existing team members upon project completion.

The Must-Haves
• Background: A Qualified Accountant with in-depth knowledge of the insurance industry and insurance accounting, preferably encompassing both General Insurance and Life insurance products.
• Experience: At least 5 years of relevant working experience, coupled with good knowledge of Finance Operations process flow and internal controls.
• Skills: Strong communication skills, resourcefulness, effective stakeholder management, good accounting knowledge and experience with industry best practices, ability to multi-task, and a well-organised and systematic approach.
• Bonus: Good knowledge of the Oracle accounting system, policy systems (including AS400, eBao), and strong IT and Excel skills are preferred.