Legal Software Support Specialist

Job Description

Document Applications Specialist-LA | Shook, Hardy & Bacon L.L.P.

The Tone:
This is a full-time role at Shook, Hardy & Bacon L.L.P., with primary locations in Los Angeles, CA or Orange County, CA, and an option for Kansas City, MO. Shook, Hardy & Bacon L.L.P. is a prominent legal firm. This role is crucial for providing efficient and accurate legal software support, ensuring the smooth operation of administrative and client tasks through high-level technical assistance and precise document management.

The TL;DR
• Role: Experienced Professional
• Type: Full-time
• Location: In-person, Los Angeles, CA; Orange County, CA; or Kansas City, MO
• Pay: $83472–$125208 yearly
• Mission: Solve internal customer needs by providing high-level technical support for legal software and document management processes.
• Tech Stack: computer, legal software

What You’ll Actually Do
• Support: Provide efficient and accurate legal software support to the firm’s internal customers.
• Project Management: Organize and assist special project teams for large and urgent administrative or client tasks, including documentation of instructions.
• Document Production: Create, revise, and format documents using computer and legal software, originating them from transcriptions or instructions.
• Technical Assistance: Deliver high-level technical support and assistance to internal customers utilizing department knowledge and experience.
• Court Filings: Assist legal teams with the preparation and filing of U.S. Federal/District and State court documents.

The Must-Haves
• Background: Experienced professional with a strong understanding of legal software applications and document management processes.
• Experience: Proven experience providing high-level technical support, completing multi-step projects from start to completion, and creating/formatting legal documents. Occasional weekend coverage is expected.
• Skills: Strong communication skills, technical proficiency with firm software applications, meticulous attention to detail, and the ability to transcribe audio files.
• Bonus: Microsoft certifications and CA e-filing experience.