Client Success

Job Description

Client Success Associate | HRtechX

The Tone:
This is a key role within HRtechX, a world-leading HRtech community focused on connecting industry executives, entrepreneurs, and professionals. The company helps leaders evolve and create stronger businesses through people and technology, addressing the challenges and opportunities in the HR and HR Tech sectors. This position is vital for ensuring client success and continuous growth, offering a unique opportunity to make a tangible impact on the business.

The TL;DR
• Role: Early Career
• Location: UK based, with international travel for conferences

• Mission: Ensure successful client outcomes from contract signing through event delivery, post-event feedback, and ongoing support.
• Tech Stack: CRM software, Google Docs Editors suite

What You’ll Actually Do
• Client Relationship: Serve as the primary point of contact for clients from contract signing through initial planning stages and event delivery.
• Expectation Management: Align on sponsor expectations pre- and post-sale, ensuring the sales process is deliverable and commitments are met.
• Service Delivery: Coordinate with internal sales, marketing, and operations teams to deliver exceptional client service and resources.
• Sponsor Support: Provide daily support to sponsors, including facilitating their registration through internal management systems.
• Feedback & Improvement: Collect post-event client feedback to evaluate satisfaction levels and identify areas for improvement.

The Must-Haves
• Background: University degree (Bachelor’s or Master’s) with outstanding academic results.
• Experience: 3+ years of experience in client management, account management, or customer success roles.
• Skills: Strong organisational and detail-focused abilities, capacity to structure and prioritise work, fast learning and competency with new systems, proficiency in CRM software, and proficiency in Google Docs Editors suite.