Account Manager Intern

Job Description

Account Manager Intern | 4 Marks Printing

The Tone:
This is an internship role at 4 Marks Printing, located in Indianapolis, IN. 4 Marks Printing serves as a full-service custom apparel and merchandise partner, specializing in screen printing, embroidery, and premium branded merchandise for schools, churches, businesses, and events. The company prides itself on combining craftsmanship with strong operational systems to maintain quality, timelines, and a superior customer experience. This role is crucial for supporting day-to-day client relationships, ensuring smooth project coordination, and maintaining clear communication between clients and production teams, directly contributing to the company’s reputation for dependable execution and products people are proud to wear.

The TL;DR
• Role: Internship / Early Career
• Location: In-person, Indianapolis, IN
• Mission: Support day-to-day client relationship management and project coordination to ensure a smooth customer experience.
• Tech Stack: Email, spreadsheets, project tracking software

What You’ll Actually Do
• Client Relationship Management: Support day-to-day client relationship management and project coordination to ensure client satisfaction and project flow.
• Customer Inquiry Handling: Assist with managing customer inquiries, providing prompt and accurate responses to client needs.
• Order Tracking & Communication: Track orders diligently and ensure accurate, timely communication between clients and internal production teams.
• Data Management: Prepare quotes, update order details, and meticulously maintain client and order records within internal systems.
• Operational Coordination: Follow up on order status to support a smooth customer experience, coordinating with fulfillment and production staff, and gathering feedback to help improve processes.

The Must-Haves
• Background: Current student or recent graduate in Business, Marketing, Communications, or a related field, or equivalent experience and interest in account management.
• Experience: Basic proficiency with office and collaboration tools, including email, spreadsheets, and project tracking software, with comfort learning new systems.
• Skills: Strong client service and communication skills to build positive relationships; Excellent organizational and time-management abilities to handle multiple projects and meet deadlines; Problem-solving skills and attention to detail for reviewing order information and resolving issues.
• Bonus: An interest in custom apparel, merchandise, or branding, and a willingness to learn about screen printing, embroidery, and fulfillment processes.