Operations Coordinator

Job Description

Operations Coordinator (Level 1) | RemoteHunter

The Tone:
This is a remote, entry-level role for an Operations Coordinator. Our client is pioneering solutions in the group transportation and mobility industry, a sector often challenged by fragmentation and a lack of transparency. They achieve this by developing an advanced AI-native platform designed to seamlessly connect enterprises, institutions, and event organizers with a comprehensive network of transportation providers nationwide. The platform provides real-time availability, transparent pricing, intelligent routing, and AI-driven dispatch capabilities, which collectively facilitate automated, accountable, and scalable charter, shuttle, and transit services. This role is fundamental to the Service Operations team, playing a key part in ensuring a consistently smooth and efficient customer experience. It involves managing customer inquiries, coordinating diverse transportation services, and proactively resolving operational issues to maintain high service quality and foster collaboration across internal teams within a remote work setting.

The TL;DR
• Role: Early Career
• Location: Remote
• Pay: $26.50 hourly
• Team: Service Operations team
• Mission: Ensuring a smooth and efficient customer experience through coordination and issue resolution.

What You’ll Actually Do
• Trip Auditing: Audit upcoming trips for completeness and accuracy prior to service delivery.
• Provider Communication: Respond to phone and email inquiries from transportation providers.
• Urgent Sourcing: Source and secure last-minute transportation providers to meet critical service needs.
• Trip Coordination: Coordinate scheduling, trip changes, cancellations, and disruptions with providers.
• Issue Resolution: Escalate complex operational issues to internal teams and ensure their timely resolution.

The Must-Haves
• Background: Early career professional with experience in customer service or logistics coordination.
• Experience: 0-2 years of relevant professional experience.
• Skills: Strong verbal and written communication; keen attention to detail and problem-solving ability; strong organizational and multitasking capabilities; ability to remain calm and professional under pressure; and a customer-focused mindset with a commitment to service excellence and adaptability.
• Bonus: Prior experience in the transportation or hospitality industry is advantageous.