IT Help Desk Intern

Job Description

Intern – Information Technology Help Desk | Solo Brands

The Tone:
This is an internship at Solo Brands, located in Grapevine, TX. Solo Brands is a consumer brand known for its innovative outdoor lifestyle products. This role is crucial for supporting the company’s internal technology infrastructure, ensuring employees have the tools and support they need to work efficiently and have a positive experience with IT services.

The TL;DR
• Role: Internship
• Type: Full-time (Internship)
• Location: In-person, Grapevine, TX

• Team: Information Technology Help Desk team
• Mission: Support IT operations and end-users to ensure smooth technology access and a great employee experience.
• Tech Stack: Windows, Microsoft 365, Jira, ServiceNow, Zendesk, Intune, SCCM, Autopilot, DNS, DHCP, Wi-Fi, VPN

What You’ll Actually Do
• New Hire Deployment: Assist with imaging, configuring, and deploying laptops and desktops for new employees, including setting up accounts, software, and access permissions.
• Equipment Preparation: Prepare and stage essential equipment such as docking stations, headsets, and monitors, ensuring readiness for new hires.
• End-User Support: Help troubleshoot and resolve basic hardware and software issues, providing assistance for common IT requests like password resets, application access, and connectivity problems.
• Ticketing & Communication: Log and track support requests using the ticketing system, providing timely status updates to employees and escalating complex issues to IT staff.
• IT Operations & Asset Management: Maintain an organized IT workspace, perform basic workstation readiness checks, ensure software updates, and support IT in asset tracking and documentation.

The Must-Haves
• Background: Student currently enrolled in a technology-related program or possessing equivalent experience, with a strong interest in computer systems, networks, and end-user support.
• Experience: No prior professional experience required, but basic knowledge of Windows/Microsoft 365, hardware setup (laptops/desktops, peripherals), and troubleshooting fundamentals is essential.
• Skills: Windows/Microsoft 365 administration, Hardware setup and configuration, Basic troubleshooting, End-user support, IT asset tracking.
• Bonus: Experience with service desk/ticketing systems (e.g., Jira, ServiceNow, Zendesk), imaging tools (e.g., Intune, SCCM, Autopilot), or familiarity with networking basics (DNS, DHCP, Wi-Fi, VPN concepts).