Virtual Professional Skin Therapist Intern

Job Description

Virtual Professional Skin Therapist Intern | Dermalogica

The Tone:
This is an internship at Dermalogica, located remotely. Dermalogica stands as a beacon in the professional skincare realm, a key part of the Unilever Prestige family, committed to redefining industry standards with revolutionary skincare innovations. This role matters as it directly contributes to Dermalogica’s commitment to customer satisfaction by providing expert skincare guidance and support to therapists and customers alike, ensuring a seamless experience with a global brand.

The TL;DR
• Role: Internship
• Type: Part-time (10–25 hours/week, including weekends and early mornings)
• Location: Remote
• Pay: $18.5 hourly
• Team: US Customer Care team
• Mission: Deliver exceptional customer service by providing expert skincare advice, product recommendations, and transactional support to customers.
• Tech Stack: Microsoft Office applications (Outlook, Word, Excel), Zendesk (preferred), other customer relationship management (CRM) platforms (preferred)

What You’ll Actually Do
• Customer Support: Serve as a primary point of contact for Professional Skin Therapists through Live Chat and Email, providing expert skincare guidance and product recommendations.
• Transactional Assistance: Deliver timely and effective support for customer transactions and service-related inquiries, ensuring a seamless customer experience.
• Educational Integration: Support Dermalogica’s educational initiatives by staying current on new products, treatments, and training updates.
• Content Enhancement: Partner with the Education team to maintain and enhance product information, training resources, and customer support content within the online knowledge base.
• Feedback Loop: Identify, document, and escalate customer experience trends and opportunities, acting as a voice of the customer to help drive continuous improvement.

The Must-Haves
• Background: Licensed Skin Therapist with at least one year of hands-on professional experience, possessing strong knowledge of Dermalogica products, treatments, and skincare recommendations.
• Experience: At least one year of hands-on professional experience as a Skin Therapist.
• Skills: Exceptional verbal and written communication, strong technical proficiency with Microsoft Office applications, ability to effectively manage multiple priorities, strong problem-solving skills, and the ability to confidently provide skincare guidance across multiple communication channels.
• Bonus: Experience using Zendesk or other customer relationship management (CRM) platforms is preferred. Eagerness to learn, collaborate, and contribute to a positive team environment.