Records Specialist

Job Description

Records Specialist | Legal Monkeys

The Tone:
This is a steady, full-time role at Legal Monkeys, located on-site, offering the opportunity to build real skills without working nights or weekends. Legal Monkeys is a records collection company dedicated to supporting personal injury law firms by diligently acquiring medical records and bills on their behalf. This role is crucial for expediting legal cases, directly contributing to faster financial returns and an improved quality of life for the firms’ clients. The company prides itself on a top-tier office culture, fostering an environment where individuals grow professionally and personally, always striving to find better ways and inspiring each other. You will be part of a team of quick thinkers who are willing to adapt and maintain high standards, gaining exposure to the legal and healthcare industries while developing essential organization, task management, and professional communication skills.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, On-site
• Pay: $15–$17 hourly
• Mission: Retrieve medical records and bills efficiently for law firms to advance personal injury cases.

What You’ll Actually Do
• Record Retrieval: Proactively engage with medical providers through phone calls, emails, and chat to effectively gather all required medical records and bills for law firms.
• Client & Provider Interaction: Serve as a primary point of contact, interacting daily with case managers and medical providers to facilitate record collection.
• Daily Task Management: Systematically work through a group of assigned records requests each day, ensuring a structured and organized approach to workflow.
• Authorization Compliance: Diligently ensure that all necessary special authorizations are accurately completed, enabling compliant retrieval of sensitive medical information.
• Progress Tracking & Problem Solving: Meticulously track the status of requests in our system and apply critical thinking to resolve any unexpected problems.

The Must-Haves
• Background: Candidates must possess a High School Diploma or GED and are encouraged if seeking an early career opportunity.
• Experience: A comfort level with speaking on the phone regularly is essential, alongside a reliable work ethic and a strong willingness to learn new processes.
• Skills: Demonstrated good communication skills, proficiency in basic computer operations (entry-level computer work), and the ability to stay organized under a steady workload are required.