Customer Service Associate

Job Description

Front End Entry Level | Safeway

The Tone:
This is an entry-level role with Safeway, offering a foundational opportunity for individuals looking to begin or continue their career journey. Safeway, as part of Albertsons Companies Inc., operates as a people-oriented business committed to fostering community through the joy of food and inspiring well-being across its operations. This position on the front-end is vital, as it directly shapes the customer experience by guiding, inspiring, and ensuring every visit is memorable and positive. It represents an clear investment in your personal and professional development, providing avenues for learning, growth, and the potential for a long-lasting career within the company.

The TL;DR
• Role: Early Career
• Mission: Ensure customers have memorable visits by guiding, inspiring, and assisting with their grocery and health needs.

What You’ll Actually Do
• Customer Service: Actively guide and inspire all customers throughout their visit, ensuring each interaction is memorable and positive, spanning needs from groceries to health.
• Customer Assistance: Provide direct support to customers, addressing their grocery and health-related needs with a helpful and engaging approach.
• Professional Development: Engage consistently with on-the-job and online learning opportunities provided by the company, fostering personal growth and career development.
• Team Collaboration: Contribute to a diverse and inclusive work environment by actively assisting fellow associates and working together as one team.
• Brand Representation: Represent Safeway as a key front-end associate, embodying the company’s commitment to putting people first and creating a sense of belonging within the community.

The Must-Haves
• Background: Seeking entry-level candidates who are eager, willing, and wanting to learn and grow within a customer-facing role on the front-end, with a belief that food is central to life and community involvement matters.
• Experience: No specific prior experience required, as this role is suitable for individuals embarking on their first job or seeking a new career chapter, highlighting Safeway’s investment in associate development.
• Skills:
– Customer-focused approach, deriving energy from helping customers and fellow associates.
– Positive attitude demonstrated by smiling and a desire to make others smile.
– Personal accountability and pride in the quality of work performed, whether tasks are large or small.
– Openness to continuous learning and professional development within the role.
– Strong sense of community and commitment to building belonging.