Team Member – Store Operations and Delivery

Job Description

Shift Runner | Domino’s

The Tone:
This operational role at Domino’s, located at 201 S Elm Street, is integral to the daily flow of the restaurant. Domino’s specializes in preparing and delivering high-quality food products, aiming for speed and customer satisfaction. The Shift Runner position is crucial for ensuring that every aspect of the restaurant’s operations, from ingredient preparation to final delivery, runs smoothly. This role directly impacts the customer experience by managing orders, maintaining product quality, and facilitating efficient service throughout the shift.

The TL;DR
• Role: Operational Support
• Type: Not specified in listing
• Location: In-person, 201 S Elm Street
• Mission: To efficiently manage daily restaurant operations, ensure accurate product preparation, provide exceptional customer service, and facilitate timely, safe delivery of products.

What You’ll Actually Do
• Operations Management: Operate all restaurant equipment, ensuring proper functionality. Responsibilities include stocking and rotating ingredients efficiently from delivery to storage, work areas, and the walk-in cooler, maintaining freshness and organization.
• Product Preparation: Prepare all food products meticulously according to Domino’s recipes and quality standards, ensuring items meet customer expectations for taste and presentation.
• Order Processing: Efficiently receive and accurately process all customer orders placed via telephone and internet, ensuring precise data entry and clear communication for correct fulfillment.
• Financial & Administrative: Accurately count inventory and complete all required administrative paperwork. This also includes performing precise calculations to make correct monetary change for customers, with calculator use permitted.
• Customer & Delivery Service: Provide outstanding customer service through clear verbal and written communication with customers and co-workers in person and over the phone. Additionally, safely drive a personal vehicle for deliveries, navigate roads and maps effectively, and handle diverse terrains or stairs at delivery sites while transporting products.

The Must-Haves
• Background: Others. Candidates should possess foundational knowledge in general food service operations and customer interaction principles, demonstrating a capability to learn and apply specific operational procedures in a service-oriented environment.
• Experience: Comprehensive on-the-job training is provided. This includes customer service orientation, interactive computer programs for system familiarity, and extensive hands-on practice to achieve proficiency in all operational tasks.
• Skills:
• Customer Communication: Ability to comprehend and communicate effectively, both verbally and in writing, with customers and co-workers over the phone and in person.
• Safe Driving & Navigation: Proven ability to safely operate a personal vehicle, navigate roads and maps accurately, and confidently manage varying terrains or stairs at delivery locations while carrying products.
• Basic Arithmetic Proficiency: Demonstrated capability to accurately perform addition, subtraction, multiplication, and division for making correct monetary change (calculator use is permitted).