Customer Service Associate

Job Description

Front End Entry Level | Safeway

The Tone:
This is a customer-facing entry-level role at Safeway, available at various store locations. As part of Albertsons Companies Inc., Safeway operates as a people-oriented business with thoughtful practices at its core. The company is dedicated to uniting people through the joys of food and inspiring well-being, a mission foundational to this role. Safeway recognizes your commitment by investing in your growth through on-the-job and online learning opportunities. Whether this marks your first step into the workforce or a new chapter, you will play a crucial role in guiding, inspiring, and ensuring every customer’s visit is memorable. Safeway is committed to building belonging through a diverse and inclusive workforce, welcoming individuals who embody values like putting people first, being customer-driven, and acting as owners, all while contributing to a healthy future.

The TL;DR
• Role: Early Career
• Type: Flexible work schedules
• Location: In-person, various Safeway locations

• Mission: To guide, inspire, and create memorable visits for all customers while offering opportunities for personal and professional development within a people-first culture.

What You’ll Actually Do
• Serve Customers: Provide excellent and memorable service to every customer, ensuring their visit is positive and welcoming.
• Assist Shoppers: Guide customers with their needs, ranging from locating specific grocery items to finding health-related products and services.
• Support Operations: Collaborate with fellow associates to maintain an organized and efficient front-end, contributing to a smooth shopping experience.
• Facilitate Transactions: Accurately process customer purchases, handle payments, and assist with bagging groceries as a cashier or courtesy clerk.
• Grow Professionally: Actively participate in on-the-job training and online learning opportunities to develop new skills and advance your career within the company.

The Must-Haves
• Background: An entry-level career stage, open to individuals seeking their first employment opportunity or a new chapter in their professional journey. Demonstrated interest in customer interaction and service is key.
• Experience: No specific prior professional experience is required. The role is designed for individuals eager to learn and grow, with a commitment to providing excellent service.
• Skills:
• A strong sense of pride and attention to detail in all tasks, regardless of their scope.
• A genuine enthusiasm for assisting customers and supporting fellow team members.
• A naturally positive and friendly disposition, finding joy in making others smile.
• An inherent eagerness, willingness, and desire to learn new skills and advance within the company.