Entry-Level Booking Assistant – Customer Support

Job Description

Entry-Level Booking Assistant | Draftomat

The Tone:
This is a full-time role at Draftomat, a company dedicated to providing professional landscaping and grounds maintenance services. We are committed to ensuring outdoor spaces are healthy, clean, and visually appealing, supported by excellent customer service and efficient scheduling. This Entry-Level Booking Assistant position is critical for maintaining smooth operations by managing appointments and fostering clear customer communication. It offers an ideal opportunity for an individual eager to start a career in customer support and office administration within a collaborative work environment.

The TL;DR
• Role: Early Career
• Type: Full-time
• Pay: $18–$24 hourly
• Mission: To support efficient appointment scheduling, clear customer communication, and daily administrative operations for professional landscaping services.

What You’ll Actually Do
• Scheduling: Schedule and meticulously confirm customer appointments for various landscaping and maintenance services, ensuring optimal coordination.
• Customer Communication: Serve as a primary point of contact, responding promptly and professionally to customer inquiries received via phone, email, and online requests, and assisting with essential service confirmations and follow-up communications.
• Record Keeping: Diligently update and maintain comprehensive appointment calendars and accurate customer records, ensuring all information is current and accessible.
• Coordination: Actively coordinate scheduling changes and adjustments with both operations and field teams, facilitating seamless service delivery and problem resolution.
• Administrative Support: Provide general administrative duties to support the wider office staff, ensuring the smooth execution of daily operational tasks.

The Must-Haves
• Background: An early career professional interested in starting a career in customer support and office administration. This role is ideal for someone seeking to learn and grow within an administrative capacity.
• Foundational Skills: Demonstrated basic computer proficiency and accurate data entry skills, essential for maintaining calendars and customer records. No specific years of experience are required.
• Core Competencies: Possesses strong communication and customer service skills to effectively interact with clients across various channels. Exhibits excellent organizational and multitasking abilities to manage schedules and various administrative tasks efficiently. Displays a positive attitude and a clear willingness to learn new processes and systems.
• Bonus: A high school diploma or equivalent qualification is preferred, indicating foundational readiness for administrative duties.