IT Intern for Workflow Automation

Job Description

IT Intern for Workflow Automation | WD

The Tone:
This is an IT Intern position at Western Digital (WD), located in Irvine, CA or San Jose, CA. WD is a company of problem solvers that powers global innovation, pushing technology boundaries to achieve what was once considered impossible, from enabling moon landings to capturing the first image of a black hole. The company offers an expansive portfolio of technologies, including HDDs and platforms under its Western Digital, WD, and WD_BLACK Professional brands, serving businesses, creative professionals, and consumers. WD partners with high-growth organizations worldwide, fueling a brighter future by enhancing city safety, powering data centers, and meeting the massive data storage needs of the AI era. This internship is an opportunity to make a tangible impact by automating IT workflows, reducing support costs, and promoting self-service capabilities within a global organization.

The TL;DR
• Role: Internship
• Location: In-person, Irvine, CA or San Jose, CA
• Team: Member of our IT team
• Mission: Identify automation opportunities, design and test workflow solutions, and promote self-service capabilities to end users to reduce IT support costs.
• Tech Stack: ServiceNow, Moveworks, AI, Python, JavaScript

What You’ll Actually Do
• Identify: Identify and analyze existing workflow inefficiencies within the organization to pinpoint automation opportunities.
• Design: Design and implement automated workflows using tools and technologies like ServiceNow and Moveworks, collaborating with cross-functional teams to gather requirements.
• Document: Maintain thorough documentation for automated workflows and standard operating procedures.
• Optimize: Monitor and optimize existing automated processes, collecting and analyzing data on workflow performance and user feedback for ongoing improvements.
• Enable: Develop and deliver communications and training materials to boost end-user adoption of self-service options, staying updated on emerging automation and AI trends.

The Must-Haves
• Background: Currently pursuing a bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: No prior work experience is required; relevant academic projects or personal initiatives are a plus.
• Skills: Basic programming skills (Python, JavaScript), strong analytical and problem-solving skills, excellent attention to detail, and effective communication and teamwork abilities.
• Bonus: Familiarity with workflow automation concepts and tools, including IT Service Management concepts, ServiceNow, or Moveworks, and a basic understanding of process automation, scripting, or workflow tools. Knowledge of IT infrastructure and cloud computing platforms.