Receptionist – Physical Therapy Clinic

Job Description

Receptionist | Trinity Health

The Tone:
This is a full-time role at Probility Physical Therapy, located in Ann Arbor, Michigan. As part of Trinity Health, a large healthcare organization, Probility Physical Therapy is deeply rooted in a mission and core values that emphasize compassionate, person-centered care. This Receptionist position is crucial for establishing a positive first impression and fostering an enjoyable environment within the Ann Arbor offices, directly impacting both patient and colleague experiences. The organization is dedicated to honoring the dignity of every person, recognizing the unique perspectives and talents each individual brings. By embracing differences and finding common ground, the team aims to grow stronger together, delivering superior care.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Ann Arbor, MI

• Mission: This individual will be responsible for creating a motivated, upbeat, and dedicated front-office presence, ensuring a welcoming experience for all who visit Probility Physical Therapy’s Ann Arbor offices.

What You’ll Actually Do
• Front-Office Leadership: Serve as a motivated, upbeat, and dedicated receptionist, setting the tone for patient and visitor experiences in the Ann Arbor physical therapy offices.
• Welcoming Atmosphere: Actively contribute to and maintain an enjoyable working and learning environment, ensuring all individuals feel valued and respected upon entry.
• Patient Engagement: Professionally greet, assist, and interact with patients and visitors, providing helpful information and support while upholding a compassionate, person-centered approach.
• Operational Efficiency: Manage daily administrative tasks with dedication, ensuring smooth front-office operations that support the clinical team and patient flow.
• Cultural Embodiment: Embody the core values of Trinity Health by honoring the dignity and unique perspectives of every person encountered, fostering an inclusive and supportive space.

The Must-Haves
• Background: Candidates should possess a foundational understanding of front-office administration, ideally gained within a healthcare, physical therapy, or other service-oriented professional environment. No specific educational degree is stated as a requirement for this role.
• Experience: Proven experience in a receptionist, administrative support, or patient-facing customer service position is essential. The successful candidate will have demonstrated a consistent ability to apply a motivated, upbeat, and dedicated approach to their daily responsibilities. The job listing does not specify a minimum number of years of experience.
• Skills:
• Interpersonal Communication: Exceptional ability to communicate clearly, positively, and effectively with a diverse range of individuals, including patients, visitors, and all levels of staff.
• Organizational Acumen: Strong capability to manage and coordinate various daily administrative tasks efficiently, ensuring smooth operations in a busy office setting.
• Positive Demeanor: Consistent display of an upbeat and welcoming attitude, serving as the primary point of contact and setting a positive tone for the Ann Arbor offices.
• Professional Dedication: A high level of commitment and motivation in performing all assigned receptionist duties, reflecting reliability and attention to detail.
• Customer Service Excellence: A deep understanding and practical application of person-centered service, with a focus on respecting and honoring the dignity of every individual who interacts with Probility Physical Therapy.