Operations Coordinator

Job Description

Operations Coordinator | MarineMax

The Tone:
This is a full-time, entry-level role at MarineMax, located in our Team Support office. MarineMax is a national leader in the boating industry, and this role plays a vital part in supporting our nationwide store operations. This position offers hands-on, administrative experience and a unique behind-the-scenes perspective on the business. You will be immersed in the company’s culture, mission, and values, building relationships across the organization and preparing for future career growth within MarineMax.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Team Support office

• Team: Reports to the Director of Operations and supports the Operations team.
• Mission: This role assists the Director of Operations and the Operations team in rolling out new field enhancements, developing standard operating procedures (SOPs), resolving customer issues, and supporting training initiatives.
• Tech Stack: Jostle, HubSpot, G2, Qlik, TM1, Microsoft Office (Excel, PowerPoint)

What You’ll Actually Do
• Project Support: Provide direct assistance to the Director of Operations and the broader Operations team with various projects, including the rollout of new field enhancements.
• SOP Development: Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for both store and service processes, including accumulating information, writing, updating, and coordinating version control for these documents.
• Training Coordination: Offer comprehensive support for training initiatives, which encompasses scheduling, facilitating meetings and webinars, and assisting in the development of training guides and resources.
• Stakeholder Resource: Serve as a primary point of contact and responsive resource for store Managers seeking assistance and guidance on operational matters.
• Customer Issue Resolution: Manage incoming customer support calls, assisting in problem-solving through local stores, and escalating complex customer issues that cannot be resolved at the store level.

The Must-Haves
• Background: Entry-level career stage with a demonstrated interest or passion for a career in the boating industry.
• Experience: Proficiency with IS programs including Jostle, HubSpot, G2, Qlik, TM1, and Microsoft Office. Proven ability to prepare complex reports utilizing advanced Excel skills and create compelling PowerPoint presentations.
• Skills: Effective and professional verbal and written communication skills. Strong ability to work independently and collaboratively within a team, make sound decisions, and manage multiple demands efficiently while adhering to deadlines. Demonstrated commitment to world-class internal and external customer service.
• Bonus: A cover letter articulating why you would be a good fit for a career in the boating industry.