Data Center Technician

Job Description

Data Center Technician | Amazon

The Tone:
This is a full-time role at Amazon, located in Canton, MS or Wink, TX. Amazon Web Services (AWS) builds, plans, delivers, and operates the global cloud infrastructure that powers millions of businesses and services worldwide. This role is crucial for maintaining the operational heartbeat of the technology platform, ensuring continual access to the innovation customers rely on. You will be a critical guardian, keeping the cloud running by supporting AWS data centers and all the associated servers, storage, networking, power, and cooling equipment. You’ll work on challenging problems within an inclusive culture that values bold ideas.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Canton, MS or Wink, TX (On-site)
• Pay: $25–$44 hourly (MS), $27–$48 hourly (TX)
• Team: AWS Infrastructure Services
• Mission: Keep the global cloud infrastructure running by supporting all AWS data centers and associated equipment to ensure continual customer access to services at the highest standards for safety, security, and cost efficiency.

What You’ll Actually Do
• Hardware Maintenance: Install server racks, perform hardware repair on various components, and troubleshoot network issues to resolve operational incidents that impact service availability.
• Stakeholder Communication: Act as a primary contact for both internal and external stakeholders, including engineers, software developers, vendors, and contractors, escalating issues as needed.
• Operational Support: Execute on-call duties and participate in scheduled maintenance and change management activities to ensure continuous service availability.
• Process Improvement: Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Issue Resolution: Take ownership of technical issues, solving problems at their root and understanding the broader context, while maintaining service level agreements through proactive issue detection and reporting.

The Must-Haves
• Background: High school or equivalent diploma.
• Experience: 1+ years of experience in computer/server hardware troubleshooting or related IT fields.
• Skills: Ability to troubleshoot and repair computer/server hardware; strong work prioritization and organizational skills; effective communication for engaging internal and external stakeholders; capacity to work independently and as part of a team, including on flexible schedules (days, nights, weekends, holidays); willingness to travel or commute frequently between data center locations with a reliable personal vehicle and valid driver’s license.
• Bonus: Experience managing work through a ticketing system; previous experience working in a data center environment; an Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering); understanding of network design, protocols, and layer 1/2 troubleshooting.