Subscription Renewal Specialist

Job Description

About the Opportunity: Subscription Renewal Specialist

GoEngineer, a leading provider of innovative engineering software and 3D Printing technology, is seeking a highly motivated and detail-oriented individual to join our team as a Subscription Renewal Specialist. This role is essential for providing operational support to our Subscription Renewal Team, ensuring the seamless and efficient processing of customer renewals and contributing significantly to the department’s monthly, quarterly, and annual goals.

Key Contributions in This Role:

• Customer Support & Communication: Partner closely with the Subscription Renewals Team to address customer inquiries and manage all renewal-related needs. Proactively contact customers to confirm receipt of renewal notices, ensuring clear and timely communication.
• Documentation & Accuracy: Prepare, review, and update renewal letters, quotes, and notifications with exceptional accuracy and attention to detail.
• Quote Auditing: Meticulously audit renewal quotes to verify pricing, terms, and all other details are correct before processing. This position requires managing a high volume of quote creation requests.
• Payment & Order Processing: Efficiently and accurately process customer payments and submit orders to Order Management.
• CRM Management: Maintain accurate and up-to-date customer, product, and sales information within the CRM system.
• Goal Achievement: Assist with tracking renewal activity and actively support the team in meeting monthly, quarterly, and annual renewal goals.
• Process Improvement: Identify opportunities to enhance existing processes, contributing to a smooth and positive customer renewal experience.

We Are Looking For Candidates With:

• Team Player Mentality: An exceptional team player who enjoys assisting where needed and actively seeks ways to support colleagues.
• Customer Service Excellence: Excellent interpersonal and customer service skills, including the ability to handle objections gracefully and facilitate escalations when necessary.
• Self-Motivation & Adaptability: Ability to be self-motivated, proactive, detail-oriented, and adaptable to changing priorities.
• Organizational Skills: Strong organizational skills are paramount for managing a high volume of tasks.
• Ambitious & Proactive: Ambition to look for opportunities to expand the scope of the role and take on new projects.
• Education: High school diploma or equivalent required; a bachelor’s degree is preferred.
• Experience: Proven customer service or support experience, preferably in a subscription service or similar industry.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving and critical-thinking abilities.
• Empathy & Patience: Empathetic and patient demeanor, coupled with a passion for delivering top-notch customer service.
• Efficiency: Ability to multitask and work efficiently in a fast-paced environment.
• Technical Proficiency: Proficiency with customer relationship management (CRM) software and support tools.

Even if you do not meet all the listed requirements, very interested candidates should still apply!

Compensation:

$21 – $24 per hour

More About What GoEngineer Offers:

At GoEngineer, we value our employees as our greatest asset and celebrate their unique experiences. We are dedicated to fostering an inclusive culture where both employees and customers are at the forefront of our work, ensuring everyone feels welcomed from day one.

Generous Benefits Include:

• Paid Time Off: Participation in GoEngineer’s unlimited PTO program from day one of employment.
• Retirement Planning: 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Health & Wellness:
  • Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.
  • Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage.
  • Dental and Vision insurance.
  • Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
  • Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Family Support:
  • Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
  • Fertility, adoption, and family building benefits.
• Optional Voluntary Benefits: Includes accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.

GoEngineer is committed to a fair and efficient hiring process. We may utilize AI technology to summarize interviews and assist our teams in reviewing information consistently. Please note, AI does not evaluate candidates or make hiring decisions; all decisions are made by our human hiring team.