Intern, IT

Job Description

Intern, IT | The Washington Commanders Football team

The Tone:
This is a full-time internship at The Washington Commanders Football team, located in College Park, MD and Landover, MD. The Washington Commanders are a professional football organization committed to excellence, and this role contributes directly to the technological foundation that supports the team’s operations and staff. This internship provides a unique opportunity to gain hands-on experience within a professional sports environment, ensuring robust IT support and infrastructure. The role is vital for maintaining the efficiency and effectiveness of the organization’s technology.

The TL;DR
• Role: Internship
• Type: Full-Time Internship (40 hours/week)
• Location: College Park, MD and Landover, MD (In-person)

• Team: Information Technology
• Mission: This role is responsible for supporting the organization’s IT infrastructure, managing service requests, and contributing to strategic technology projects that enhance operational efficiency.
• Tech Stack: Microsoft Office suite (Word, Excel, Microsoft Edge)

What You’ll Actually Do
• Support: Collaborate with Technology staff to manage basic trouble tickets and service requests, providing initial support and resolution for user issues.
• Communications: Assist in the comprehensive support of the organization’s phone system, covering both desk phones and cell phones for staff.
• Deployment: Participate actively in the annual computer refresh program, which includes the distribution of new PCs and laptops across the organization.
• Projects: Plan, design, and implement special IT projects, working under the direct guidance of experienced IT staff members to achieve project goals.
• Documentation: Prepare clear and concise documentation for IT policies and procedures, ensuring that resources remain up-to-date and easily accessible to all relevant personnel.

The Must-Haves
• Background: Early career individual, currently pursuing an IT-related degree, or up to one year post-graduation from an IT-related program. A strong desire to gain practical experience as a computer service professional in a demanding, rewarding industry is essential.
• Experience: Demonstrated familiarity with computer hardware and software systems. Proficient experience with the Microsoft Office suite of applications, specifically Word, Excel, and Microsoft Edge, is required for daily tasks.
• Skills:
• Strong interpersonal skills, demonstrating a genuine desire to work collaboratively with people across all departments.
• Commitment to providing exceptional customer service, consistently going “above and beyond” for user support.
• An analytical and structured approach to problem-solving, coupled with a detail-oriented and highly organized work ethic.
• Strong writing skills, essential for diligently documenting common IT processes and procedures to ensure clarity and accessibility.
• Ability to manage multiple projects and priorities simultaneously, adapting effectively to operational needs and various support hours.