Teller

Job Description

Teller | Prosperity Bank

The Tone:
This is a full-time role at Prosperity Bank. As a Teller, you will be on the front lines, processing essential financial transactions and serving as a key point of contact for clients. Your work is vital to maintaining efficient bank operations and fostering strong customer relationships by providing excellent service and promoting the bank’s offerings.

The TL;DR
• Role: Full Time
• Type: Full-time

• Team: Individual Contributor reporting to management.
• Mission: To efficiently and accurately perform teller functions, provide excellent customer service, and promote the bank’s products and services.
• Tech Stack: Precision, Integrated Teller – Advanced functions (split, cash advance, CC), CTR/MIL understanding, IVIEW, SCO, ATM Balancing, WITS/Wires (minimum domestic), Risk Management Skill, Dual Control.

What You’ll Actually Do
• Process Customer Transactions: Accurately receive and process customer deposits, withdrawals, loan payments, savings bonds, and cashing of negotiable items, while adhering to all established bank policies and security procedures.
• Manage Cash and Financial Instruments: Verify and balance cash daily, sell traveler’s checks, official checks, and money orders, process credit card cash advances, and detect and resolve any discrepancies promptly.
• Provide Exceptional Customer Service: Represent the bank in a professional and courteous manner, operate online teller terminals, promptly resolve client requests and inquiries, and maintain the privacy of all customer information.
• Ensure Operational Compliance and Reporting: Follow all Teller procedures consistently, adhere to compliance requirements, complete required reports and records accurately and promptly, and maintain a balancing record that meets established standards.
• Promote Bank Products and Services: Actively identify customer needs and proactively offer other Bank products and services to strengthen client relationships and contribute to the bank’s growth.

The Must-Haves
• Background: High school graduate or equivalent. This is an early career role focused on direct customer service and precise financial handling.
• Experience: At least one year of related experience in cash handling is required.
• Skills: Good communication skills, professional appearance and attitude, strong math skills, good typing skills, and the ability to operate various business equipment including adding machines, copy machines, and money counting machines.
• Bonus: Prior Teller experience and an understanding of general Bank operations are preferred.