Leasing Specialist

Job Description

Leasing Specialist | Avanath

The Tone:
This is a full-time role at Avanath, located in Antelope, CA. Avanath is recognized as a leading property management company providing affordable housing for the workforce, committed to cultivating the American Dream. The Leasing Specialist plays a vital role in this mission by directly impacting residents’ lives through positive engagement and fostering a strong sense of community. This position requires a high degree of professionalism to ensure an unforgettable experience for residents and staff alike.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Antelope, CA
• Pay: $19–$21 hourly
• Team: Reports to the Community Manager and collaborates with the maintenance and broader management team.
• Mission: To lease properties, market communities, and ensure positive resident relations, fostering an exceptional living experience for all.
• Tech Stack: Yardi Voyager Property Management software, Windows (Word, Excel), internet, e-mail.

What You’ll Actually Do
• Drive Leasing and Sales: Greet and qualify prospective residents, conduct compelling tours of the community and available units, effectively communicate features and benefits to close sales, and manage the application process from start to finish, including securing deposits and ensuring units are move-in ready.
• Cultivate Resident Relationships: Provide A+ customer service at all times, actively listen to resident requests and concerns, promptly complete maintenance service requests, and follow up diligently to ensure all repairs are handled satisfactorily.
• Manage Community Administration: Accurately accept rental payments, prepare lease agreements, maintain current resident files, distribute official notices, and ensure timely input of resident information into the Yardi System.
• Support Resident Retention & Engagement: Monitor and distribute renewal notices, assist in planning and hosting resident events, and contribute continuously to the cleanliness and curb appeal of the community.
• Ensure Compliance and Integrity: Conduct all business in strict accordance with company policies, Fair Housing laws, the Americans with Disabilities Act, and all other relevant regulations, including managing compliance file maintenance under the direction of the Compliance department.

The Must-Haves
• Background: A strong aptitude for connecting with people, demonstrating a collaborative approach to foster success and create a positive experience for all residents, staff, and partners. Must possess an authentic, open, and professional attitude when addressing concerns.
• Experience: 2+ years of sales and/or customer relations experience, coupled with a working knowledge of Yardi Voyager Property Management software.
• Skills: Exceptional customer service orientation, active listening, solid computer proficiency (Windows, Word, Excel, internet, and e-mail), and the ability to thrive in a fast-paced environment with a flexible schedule that may include evenings and weekends.
• Bonus: Prior experience with low-income housing & Tax Credit programs is highly desired, as is bilingual proficiency (English & Spanish).