Security Officer Dispatch Operator

Job Description

Security Officer Dispatch Operator | Allied Universal®

The Tone:
This is a full-time role at Allied Universal, located in Tucson, AZ. Allied Universal is North America’s leading security and facility services company, dedicated to providing rewarding careers with a sense of purpose within a welcoming and collaborative workplace. This role is crucial for maintaining safety and security at a leading financial institution, ensuring effective communication and coordination during incidents, and supporting on-site security officers to positively impact the communities and customers served.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Tucson, AZ (On-site)
• Pay: $20.25 hourly
• Mission: Coordinate responses to security incidents, monitor activity, and provide support to security officers across assigned areas to ensure client safety and security.

What You’ll Actually Do
• Client Interaction: Deliver comprehensive customer service to employees, visitors, and vendors by meticulously carrying out site-specific procedures, adhering strictly to financial institution location policies, and actively supporting emergency response activities when the situation requires.
• Incident Coordination: Monitor radios, phones, alarms, and other crucial communication systems to effectively receive calls for service, relay vital information to on-site personnel, and calmly coordinate timely responses to security incidents and critical situations, ensuring problem-solving is at the forefront.
• Record Keeping: Document all routine activity, detailed incidents, and any unusual conditions within official dispatch logs and reports. This meticulous recordkeeping helps support accurate documentation and facilitates timely, clear communication with site leadership and Allied Universal management.
• Operational Support: Assist in coordinating the systematic movement of personnel, responding units, and external agencies as circumstances dictate. This support is essential for maintaining orderly operations during periods of high-volume activity, scheduled events, and emergency situations.
• Perimeter Checks: Conduct thorough regular and random patrols around the business premises and its perimeter when assigned. During these patrols, note any maintenance concerns, access control issues, and other security-related conditions that may require immediate follow-up or investigation.

The Must-Haves
• Background: Candidates must possess a high school diploma or its equivalent. This role requires applicants to be at least 18 years of age to be eligible for unarmed positions.
• Experience: A minimum of one year of prior security-related experience is a mandatory requirement for this role, demonstrating foundational knowledge in security operations.
• Skills:
• Customer Service: Ability to provide strong, clear customer service to all individuals, including employees, visitors, and vendors.
• Communication Systems Monitoring: Proficiency in monitoring and operating various communication systems, such as radios, phones, and alarms, to effectively manage incoming and outgoing information.
• Incident Documentation: Capability to accurately record routine activities, incidents, and unusual conditions in dispatch logs and reports.
• Coordination: Skill in coordinating personnel, responding units, and outside agencies to manage operations efficiently during various scenarios.
• Bonus: Preferred qualifications include current CPR certification, practical experience with alarm panels, and holding a valid guard card or security license.