GTM Strategy & AI Operations Intern

Job Description

GTM Strategy & AI Operations Intern | Zendesk

The Tone:
This is an internship at Zendesk, located in a hybrid setup requiring attendance at a local office. Zendesk is dedicated to delivering exceptional customer service by building products rooted in AI, automation, and intelligent customer experiences. This role is crucial for modernizing Zendesk’s go-to-market (GTM) strategy by applying data-driven insights and AI tools to improve how products are sold, positioned, and scaled.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: Hybrid: Local Office
• Pay: $31.25–$61 hourly
• Team: Sales Strategy team
• Mission: Modernize Zendesk’s GTM motion using data, structured thinking, and AI tools to make work faster, smarter, and more repeatable.
• Tech Stack: ChatGPT, Claude, Excel/Sheets, Salesforce, HubSpot, Looker, SQL

What You’ll Actually Do
• GTM Strategy: Conduct market and competitive analysis, including ICP, segmentation, positioning, and messaging.
• Market Insights: Synthesize market insights into clear recommendations for Sales leadership.
• AI Optimization: Design and test AI workflows to improve sales productivity, such as discovery prep and pitch personalization.
• AI Playbook: Create a lightweight “AI Playbook” documenting prompts, workflows, and use cases, identifying measurable improvements.
• Sales Exposure: Shadow sellers and Solutions Consultants to understand the full sales motion and help refine product pitches.
• Capstone Project: Deliver a final capstone presentation to GTM leadership showcasing your work and insights.

The Must-Haves
• Background: Currently pursuing a Bachelor’s degree in Business, Economics, Engineering, Data Science, Computer Science, or a related field; rising junior or senior preferred.
• Experience: Available full-time for 10 weeks, actively enrolled in a university prior to and post internship, and demonstrated analytical ability through coursework, projects, or prior internships.
• Skills: Self-starter who enjoys solving ambiguous problems, strong communicator (clear decks, concise writing, confident presentation), analytical thinker comfortable working with data in Excel/Sheets, curious about AI and excited to build hands-on experience applying it, and collaborative across Sales, Marketing, Product, and Finance.
• Bonus: Exposure to CRM or analytics tools (Salesforce, HubSpot, Looker, SQL), experience using AI tools (ChatGPT, Claude, etc.) for structured work, and prior internship, case competition, startup, or leadership experience.