Service Administrator

Job Description

Service Administrator | Not Specified

The Tone:
This is a full-time role, located in Phoenix, AZ. This company operates within the aircraft services industry, likely a repair station or fixed-base operation, providing maintenance and support for aircraft. The Service Administrator is a pivotal administrative role, ensuring the efficient flow of all shop operations, accurate financial transactions, and maintaining a positive first impression for customers and vendors. Your contribution directly impacts the smooth running of the shop and the company’s professional image.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Phoenix, AZ
• Pay: $27–$30 hourly
• Team: Reports to the Aircraft Services Manager
• Mission: Manage all administrative tasks for the aircraft shop, ensuring operational efficiency, accurate financial processes, and strong customer and vendor relationships.
• Tech Stack: Corridor, Microsoft Office (Excel)

What You’ll Actually Do
• Customer & Vendor Engagement: Act as the primary interface for customers and vendors, handling interactions in person, over the phone, and via email while maintaining a positive and professional company image.
• Shop Operations Management: Open and close aircraft work orders within the company’s production control system (Corridor) and meticulously file all completed work orders.
• Financial Processing & Tracking: Create accurate work order invoices, ensure proper billing and timely payment for services, manage internal bill payments, and handle wire transfers.
• Inventory & Procurement: Oversee the full cycle of shipping, receiving, stocking, and counting inventory, and generate purchase orders to send to vendors.
• Administrative & Logistical Support: Generate weekly update reports for the Aircraft Services Manager, answer and dispatch phone calls, accurately process employee payroll time, and provide transportation for passengers or crew members on the airfield.

The Must-Haves
• Background: Requires a High School Diploma or GED. This role serves in a critical administrative capacity supporting aircraft services operations within an industrial/hangar and office environment.
• Experience: Prior administrative experience is essential, with a strong preference for candidates who have worked in a Repair Station or a Fixed Base Operation (FBO). Demonstrated ability to multi-task effectively and maintain detail orientation in a busy setting is required.
• Skills: Excellent interpersonal skills are paramount for interacting with customers, vendors, and manufacturers. Advanced computer proficiency, including Microsoft Office (especially Excel), is a must-have. Exceptional customer service, organizational, and communication skills are also critical.
• Bonus: Experience with aviation maintenance software is a significant advantage. The ability to work flexible hours, including arriving early, staying late, or working an occasional Saturday as workload demands, along with a clean driving record, are also beneficial.