Human Resources Specialist

Job Description

Human Resources Specialist | The organization

The Tone:
This is a full-time role at The organization, located remotely. Our client is the largest community-based, integrated women’s health network in the United States, serving women across New Jersey, Pennsylvania, Indiana, and Kentucky with comprehensive OB/GYN, breast health, high-risk pregnancy, urogynecology, behavioral health, and fertility services. This pivotal Human Resources Specialist role serves as the primary point of contact for all general HR inquiries, managing daily service tickets and providing crucial support to employees. The position is essential for enhancing overall HR efficiency through proactive process improvements and automation initiatives, ensuring the timely and effective delivery of high-quality HR services.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote

• Mission: Serve as the primary point of contact for all general HR inquiries, providing crucial support and enhancing overall HR efficiency.
• Tech Stack: UKG Pro, Zoho Service Desk (preferred)

What You’ll Actually Do
• Manage: Efficiently manage Tier 0 and Tier 1 HR inquiries using a dedicated ticketing system, assigning and meticulously tracking tickets for prompt resolution.
• Support: Provide clear and concise responses to employee questions regarding benefits, PTO, personal information updates, and employment verifications.
• Improve: Proactively identify recurring issues, proposing and implementing process improvements and automation solutions to reduce manual workload and enhance service delivery.
• Maintain: Accurately update and maintain employee data within the HRIS system, specifically UKG Pro, and regularly update HR documentation and the internal knowledge base.
• Liaise: Serve as a vital liaison between employees and the broader HR team, collaborating with HR Generalists, Analysts, and other departments to ensure smooth service delivery.

The Must-Haves
• Background: Mid Career. High school diploma or GED required, with a preference for a Bachelor’s degree in Human Resources, Business Administration, or a related field, coupled with core domain knowledge in HR service delivery.
• Experience: Minimum of 2 years of experience in HR service delivery, support, or administration, with proven experience in benefits administration, PTO management, and employment verifications; preference for experience in healthcare or multi-state environments.
• Skills: Strong critical thinking and problem-solving abilities, excellent communication skills for handling sensitive and confidential information, high integrity and strict confidentiality, strong interpersonal skills for effective collaboration, and the ability to work independently while managing time and organization in a remote setting.
• Bonus: Experience in women’s healthcare or related fields, and knowledge of Leave of Absence (LOA) support and state-specific HR laws.