Part-Time Sales Receptionist

Job Description

Part-Time Sales Receptionist | Empire Nissan of Hillside NJ

The Tone:
This is a part-time role at Empire Nissan of Hillside NJ, located in Hillside, NJ. Empire Automotive Group aims to shape the future of mobility by providing unparalleled automotive experiences that redefine industry standards. This role is crucial as the welcoming voice and smile of our sales department, ensuring every customer feels like a VIP. You will be instrumental in creating memorable experiences and inspiring lasting customer loyalty, making a significant impact from the very first interaction.

The TL;DR
• Role: Part Time
• Type: Part-Time
• Location: In-person, Hillside, NJ

• Mission: To be the primary point of contact for sales customers, delivering exceptional service and ensuring positive, lasting impressions.
• Tech Stack: CRM, Microsoft Office

What You’ll Actually Do
• Customer Greeting: Greet customers and answer incoming calls with professionalism and warmth, representing the dealership’s positive image.
• Follow-Up & Scheduling: Conduct outbound follow-up calls and manage daily appointment reviews, confirmations, and reschedules to maintain customer satisfaction.
• Issue Resolution: Monitor, organize, and promptly address customer concerns using the dealership’s CRM, phone, text, and email, escalating issues to management when necessary.
• Financial Transactions: Accurately collect and authorize valid payments for the correct amounts, ensuring proper recording in daily reports.
• Customer & Team Collaboration: Build and maintain trust with customers and team members, proactively identifying customer needs and collaborating to resolve questions and meet manufacturer satisfaction standards.

The Must-Haves
• Background: Experience as a Receptionist in customer-facing or phone-based service roles.
• Experience: Minimum of one year of experience in customer-facing or phone-based service, with a proven track record of delivering exceptional customer service.
• Skills: Required bilingual proficiency in Spanish and English, excellent communication, interpersonal, organizational, listening, and computer skills, including Microsoft Office.
• Bonus: Professional appearance and demeanor, empathetic approach to customer interactions, solid work ethic, positive team-oriented attitude, and receptiveness to constructive feedback for ongoing personal development.