Customer Success Specialist

Job Description

Customer Success Specialist | Charter Next Generation

The Tone:
This is a full-time role at Charter Next Generation, a company dedicated to creating sustainable packaging solutions that reduce food waste and protect our environment for future generations. We empower every individual to make a significant impact, fostering a supportive environment where contributions are valued and celebrated. This Customer Success Specialist role is vital for maintaining strong, long-term relationships with our customers and ensuring the timely and successful delivery of our products. You will play a direct part in our purpose-driven mission, owning your work and contributing to our shared success as an employee owner.

The TL;DR
• Role: Full Time
• Mission: This role ensures customer satisfaction and product delivery by fostering trusted relationships, acting as the primary client contact, and coordinating effectively with internal teams to meet customer objectives.
• Tech Stack: Microsoft Office programs

What You’ll Actually Do
• Cultivate Relationships: Act as the primary point of contact, building and maintaining strong, long-term relationships and becoming a trusted advisor for key accounts and stakeholders.
• Provide Support: Deliver exceptional client service and support through email, phone, online presentations, screen-sharing, and in-person meetings, ensuring customer satisfaction.
• Manage Deliveries: Oversee the timely and successful delivery of products according to customer needs and objectives, including scheduling, tracking, and communicating with transportation groups.
• Drive Collaboration: Serve as the central liaison between customers and internal teams, facilitating communication and working with Sales to onboard and grow client accounts.
• Monitor Performance: Forecast and track key account metrics, and monitor customer product usage to ensure ongoing success and identify opportunities.

The Must-Haves
• Background: Entry-level or early career professional, open to those with a combination of academic background and relevant experience.
• Experience: Prior account management experience is preferred but not required.
• Skills:
• Proficiency in Microsoft Office programs.
• Exceptional interpersonal and relationship-building skills, with the ability to connect with diverse individuals at all organizational levels.
• Demonstrated organizational capabilities, including strong decision-making, work prioritization, and sound judgment.
• Strong professional and personal ethics, reflecting integrity, reliability, and maturity.
• Bonus: Adaptability to work effectively in an evolving environment.