Delivery Specialist

Job Description

Delivery Specialist | O’Reilly Auto Parts

The Tone:
This is a full-time role at O’Reilly Auto Parts. O’Reilly Auto Parts is a leading distributor of automotive parts and products. The Delivery Specialist plays a critical role in ensuring these essential parts reach professional customers safely and efficiently. This position is vital for maintaining customer satisfaction and supporting the company’s operational excellence and continued growth.

The TL;DR
• Role: Full Time
• Mission: This role ensures the timely and safe delivery of automotive parts and products to professional customers while maintaining company assets and supporting store operations.
• Tech Stack: hand-held devices

What You’ll Actually Do
• Deliveries: Safely operate company vehicles to deliver automotive parts and products to professional customers.
• Operations: Manage delivery processes using hand-held devices, including capturing customer signatures, updating mileage, and conducting daily vehicle inspections.
• Asset Care: Maintain vehicle cleanliness, conduct daily inspections, secure all company assets (vehicles, keys, cards, devices), and account for collected monies.
• Customer Support: Handle customer returns (new, warranty, cores) by completing driver return slips and promptly reporting customer issues, vehicle maintenance needs, or accidents to store management.
• Store Support: Perform additional assigned duties, which may include customer service, general stocking and straightening, merchandising, running errands, and occasionally assisting as a cashier.

The Must-Haves
• Background: Possess a legally required state driver’s license and meet company-mandated driving eligibility requirements.
• Experience: Maintain a driving record that meets the company’s 14/18-point record system standard.
• Skills: Strong interpersonal communication, ability to quickly match alphanumeric sequences, and adaptability to changing delivery situations.
• Bonus: Familiarity with automotive parts, ability to operate other light store equipment, and multilingual fluency, with Spanish being highly desired.