Membership Associate

Job Description

Membership Associate | Sam’s Club

The Tone:
This is a role at Sam’s Club, located in Knoxville, TN. Sam’s Club operates as a membership-based warehouse club, providing a wide array of products and services to its members. The Membership Associate plays a pivotal role in fostering a positive member experience from the initial point of contact. This position is essential for supporting membership growth and retention by actively engaging with members, clearly communicating the value of Sam’s Club offerings, and efficiently managing their accounts and services. Success in this role directly contributes to the club’s overall membership goals and member satisfaction.

The TL;DR
• Role: Full Time
• Location: In-person, Knoxville, TN
• Pay: $17–$25 hourly
• Mission: This person is responsible for engaging members, processing their accounts, promoting club value, and supporting membership growth.

What You’ll Actually Do
• Membership Development: Processes new Memberships, upgrades, and credit accounts, while actively providing information on benefits, promoting company products and services, participating in sales and marketing events, and making efforts to meet membership goals.
• Operational Safety: Adheres to all facility safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, handling hazardous materials, and reporting unsafe situations to maintain a secure work environment.
• Order Fulfillment: Reviews, pulls, scans, wraps, and palletizes items for Member Fax n Pull and Click n Pull orders, ensuring accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise.
• Member Experience: Provides comprehensive service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company’s products and services.
• Task Management: Completes assigned work by leveraging company policies, data, and resources, collaborating with internal and external partners, identifying priorities, meeting deadlines, communicating progress, and adapting to changes and feedback.

The Must-Haves
• Background: No specific educational degree or career level is explicitly required for this position based on the provided minimum qualifications.
• Experience: No specific years of experience, platform knowledge, or functional experience are explicitly required for this role.
• Skills: Member account processing, sales promotion, order accuracy, facility safety adherence, and effective customer communication.