Job Description

Fulfillment Associate

About the Job

As a Fulfillment Associate, you will play a critical role in ensuring Lowe’s customers receive their orders accurately and efficiently. This position combines hands-on product handling with strong customer service and operational support, contributing to a seamless customer experience.

Key Responsibilities

• Order Fulfillment & Staging: Accurately pick, stage, inspect, and fulfill customer orders on time. Maintain clean, organized, and safe staging areas.
• Customer Service Excellence: Deliver excellent service by meticulously selecting high-quality items, thoroughly validating orders, answering customer questions, and effectively connecting customers with the appropriate associates for specialized assistance.
• Equipment Operation: Safely operate and maintain current certification for powered equipment, including Forklifts, Order Pickers, and Narrow Aisle Reach Trucks, adhering to all safety protocols and requirements.
• Inventory Management Support: Contribute to inventory accuracy by proficiently using the Orders App, ensuring SIMS compliance, and collaborating with leadership to resolve any short picks or discrepancies.
• Operational & Administrative Tasks: Complete essential administrative, maintenance, and readiness tasks such as conducting audits, performing order follow-ups, and managing locker systems. Promptly report any safety hazards or theft concerns to management.
• Customer-First Mindset: Achieve daily responsibilities with a consistent customer-first approach, demonstrating strong communication and teamwork skills in all interactions.
• Other Duties: Be prepared to perform other duties as assigned to support the evolving needs of the business.

Required Qualifications

• Computer Proficiency: 6 Months of Experience using a computer for inputting, accessing, modifying, or outputting information.
• Retail Technology Experience: 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Must possess or be able to obtain certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck. (Certification is required for the role).

Preferred Qualifications

• Education: High school diploma or GED.
• Retail Experience: 6 Months of Retail experience.
• Fulfillment/Customer Service Experience: 6 Months of Experience in a customer service or product fulfillment position, particularly within a home improvement or hardware retailer in a related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• Material Handling Experience: 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.