Store Teammate

Job Description

About the Job at DICK’S Sporting Goods

At DICK’S Sporting Goods, we believe in the positive impact sports can have on lives. Our team plays a crucial role in building confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to fostering an inclusive and diverse workforce that mirrors the communities we serve.

If you’re ready to make a difference as part of the world’s greatest sports team, we invite you to apply today!

Overview: Store Teammate

Our store teammates are dedicated to providing an exceptional shopping experience for our customers. This is achieved through their:

• Eagerness to help: Proactively assisting customers.
• In-depth product knowledge: Providing informed guidance.
• High brand and execution standards: Maintaining store presentation and service quality.
• Ability to prioritize: Managing tasks efficiently to support customer and store needs.

Key Responsibilities:

• Customer Engagement: Greet every customer and proactively approach them to understand their needs and enhance their shopping experience.
• Merchandising & Presentation: Uphold company merchandising and presentation standards, including following established floor sets, signage requirements, executing price changes, and maintaining inventory presentation and replenishment standards.
• Program Promotion: Actively promote company programs such as customer loyalty program participation, warranty sales, and private label credit card enrollment.
• Compliance & Confidentiality: Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all Company information.
• Inclusive Environment: Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Team Support: Adopt an “all-hands-on-deck” approach to support the team across all store functions.
• Assigned Tasks: Perform other tasks as assigned by management.

Teammate Traits

Our Teammate Traits define the behaviors that drive our business forward while ensuring a great experience for both teammates and athletes. We seek the following qualities in our store teammates:

• Ensures Accountability: Takes ownership of responsibilities and results.
• Customer-Focus: Prioritizes customer satisfaction and needs.
• Collaborative: Works effectively with others as part of a team.
• Instills Trust: Demonstrates honesty, integrity, and reliability.
• Decision-Quality/Decision-Making Abilities: Makes sound and timely decisions.
• Action-Oriented: Takes initiative and drives tasks to completion.

Qualifications

• Experience: Prior retail sales, cashier, or customer-focused experience preferred.
• Physical Requirements:
  • Ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 35 lbs. repetitively (up to 25 times per hour).
  • Ability to work extended periods of time (up to 4 hours) standing or walking.
  • Ability to work at heights greater than 4 feet with the use of a ladder, aerial lifting device, or platform.
  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).