Membership Associate

Job Description

Membership Associate | Sam’s Club

The Tone:
This is an hourly role at Sam’s Club, located in Rock Hill, SC. Sam’s Club operates as a leading membership warehouse club, committed to delivering value to its members through quality products and services. This Membership Associate role is vital in building and maintaining strong member relationships, directly contributing to the club’s success by informing members of benefits, facilitating transactions, and actively working towards membership goals. It embodies the company’s core values by emphasizing respect for the individual, acting with integrity, serving customers and members, and striving for excellence in every interaction, ensuring a safe and positive environment for all.

The TL;DR
• Role: Full Time
• Location: Rock Hill, SC
• Pay: $18–$26 hourly
• Mission: To actively support the growth and loyalty of Sam’s Club membership by engaging directly with members, providing exceptional service, efficiently handling administrative and fulfillment tasks, and upholding company values of integrity and excellence, all while contributing to sales objectives.

What You’ll Actually Do
• Membership Growth & Administration: Drive membership development and support by actively informing members about benefits, promoting products and services, processing new memberships, upgrades, and credit accounts, and participating in sales events to achieve membership goals.
• Order Fulfillment Management: Efficiently manage and fulfill Member Fax n Pull and Click n Pull orders, which includes accurately reviewing orders, retrieving, scanning, wrapping, and palletizing items, verifying order accuracy against invoices, securely storing items, and proactively addressing out-of-stock merchandise to satisfy member needs.
• Facility Safety & Operational Compliance: Ensure a safe store environment by adhering strictly to all safety standards and procedures, conducting regular safety sweeps, implementing proper forklift spotting, handling hazardous materials correctly, following steel standards, and promptly reporting or correcting any unsafe conditions.
• Member Experience Enhancement: Deliver exceptional member service by engaging with members, understanding their needs, guiding purchasing decisions, locating merchandise, effectively resolving concerns, and continually promoting Sam’s Club products and services to foster satisfaction and loyalty.
• Prioritization & Continuous Improvement: Execute daily work assignments and priorities effectively by utilizing company policies, data, and resources, collaborating with internal and external partners, identifying critical deadlines, communicating progress, proposing improvements, and adapting to feedback and changes for operational excellence.

The Must-Haves
• Background: None listed.
• Experience: None listed.
• Skills: The job description does not explicitly list specific hard technical or domain skills.