Universal Banker I

Job Description

Universal Banker I – United Community

United Community is seeking a dedicated and customer-focused individual to join our team as a Universal Banker I. In this pivotal role, you will be instrumental in delivering exceptional customer experiences and fostering financial wellness within our community. You will serve as a primary point of contact for customers, assisting with their everyday banking transactions while also engaging in meaningful, needs-based conversations to identify and provide tailored financial solutions.

This position offers a unique blend of service and sales expertise, allowing you to strengthen customer relationships, educate them on the latest banking tools and technology, and ensure strict adherence to all regulatory compliance standards. If you are passionate about making a tangible impact by helping customers achieve their financial aspirations, we invite you to apply and become a vital part of our team.

Key Responsibilities:

• Proactive Sales Engagement: Drive needs-based sales conversations through various interactions, including transitioning service requests into sales opportunities, during teller transactions, and by setting appointments for deeper discussions.
• Product and Service Expertise: Maintain a comprehensive and up-to-date understanding of all retail banking products and services offered by United Community.
• Relationship Building: Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ financial needs, always considering their unique perspectives and priorities.
• Loan Product Delivery: Assist customers with their financial needs by delivering appropriate loan products, ensuring all required packages are correct and complete to minimize exceptions and facilitate a smooth process.
• Cross-Selling and Referrals: Proactively identify opportunities to cross-sell banking products and services and make appropriate referrals to other specialized areas of the bank, maximizing customer benefit and bank growth.
• Technology Education: Educate customers on various options for managing their transactions efficiently using available technology, digital banking platforms, and other self-service tools and resources.
• Problem Solving: Apply extensive product and service knowledge to effectively diagnose and resolve customer problems and inquiries.
• Transaction Processing: Accurately and confidentially process deposits, withdrawals, and other routine banking transactions.
• Compliance Assurance: Ensure strict adherence to all applicable banking regulations, internal policies, and procedural guidelines to maintain a secure and compliant banking environment.

Required Skills, Experience, and Education:

• Experience: Minimum of 1+ years of previous experience in banking, cash handling, or a retail customer service environment.
• Analytical Acumen: Demonstrated strong analytical, accuracy, and problem-solving skills.
• Communication: Excellent verbal and written interpersonal communication skills, with the ability to articulate complex information clearly and concisely.
• Background Checks: Must be able to successfully pass a criminal background check and a credit check.
• Work Arrangement: This is a full-time, non-remote position requiring on-site presence.

FLSA Status:

Non-Exempt

Salary:

USD $32,146.00 – USD $45,185.00 /Year

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.