Technical Support Analyst Intern

Job Description

Technical Support Analyst Intern | Aptive Environmental

The Tone:
This is a seasonal, full-time internship at Aptive Environmental, located in Provo, UT. Aptive is a leading pest control company operating across 34 states, recognized for its service quality and environmental initiatives like the EPA’s Pesticide Environmental Stewardship Program. This intern role is vital to the internal Technology team, supporting end-users by resolving IT issues and contributing to the efficient operation of the company’s technology infrastructure.

The TL;DR
• Role: Internship
• Type: Seasonal, Full-time
• Location: Provo, UT
• Pay: $15 hourly
• Team: Technology team
• Mission: Provide first-line technical support to end-users and assist in the efficient resolution of help desk tickets.

What You’ll Actually Do
• Respond: Respond to help desk tickets received through email, phone, and online portals.
• Troubleshoot: Diagnose and resolve fundamental IT hardware and software issues.
• Escalate: Forward complex technical problems to higher-level IT staff when necessary.
• Document: Record troubleshooting steps and resolutions accurately in the ticketing system.
• Configure: Assist with setting up new employee workstations and performing basic IT configurations.

The Must-Haves
• Background: Early Career professional with basic knowledge of operating systems (Windows, macOS) and software applications.
• Experience: Familiarity with troubleshooting common IT hardware and peripheral issues such as printers and routers.
• Skills: Ability to follow standard procedures, provide clear technical instructions to non-technical users, analyze simple IT problems to provide resolutions, and strong organizational skills to manage and prioritize multiple tickets effectively.
• Bonus: A+ certification is a plus.