Salesforce Administrator Intern

Job Description

Salesforce Administrator Intern | Aledade

The Tone:
This is an internship at Aledade, a company dedicated to empowering independent primary care providers across the country. Aledade helps practices, health centers, and clinics deliver better patient care and thrive by creating value-based contracts that strengthen continuity of care and align incentives. This Salesforce Administrator Intern role is vital for supporting the company’s CRM operations and optimizing its business-critical Salesforce platform. By maintaining and enhancing this system, the intern directly contributes to the efficiency of various departments and the overall health of the organization, ultimately supporting Aledade’s mission to improve healthcare.

The TL;DR
• Role: Internship
• Team: Works closely with experienced Salesforce professionals and cross-functional teams
• Mission: Optimize and maintain a business-critical Salesforce platform, ensuring efficient CRM operations and data integrity across various departments to support Aledade’s healthcare mission
• Tech Stack: Salesforce, Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace tools

What You’ll Actually Do
• Administration: Assist in the day-to-day administration and support of the Salesforce platform, including user account management, permissions, and roles.
• Data Quality: Help maintain data integrity by performing regular data cleansing, deduplication, and validation activities.
• Project Coordination: Work on reviewing backlog items and coordinate with the Scrum leader and business to update all functional and technical acceptance criteria.
• Configuration: Assist with the setup and configuration of standard and custom Salesforce objects, fields, page layouts, and record types.

The Must-Haves
• Background: Currently pursuing a Bachelor’s degree in Information Systems, Business, Computer Science, or a related field, with an interest in building a career in CRM administration or analysis.
• Experience: Demonstrable basic understanding of Salesforce CRM functionality acquired through coursework, personal study, or prior internship experiences.
• Skills: Strong analytical and problem-solving capabilities complemented by keen attention to detail; effective verbal and written communication skills for clear interaction; ability to collaborate effectively within a team environment; strong time management abilities; and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Google Workspace tools.
• Bonus: Eagerness to proactively learn Salesforce administration best practices and explore platform capabilities; an interest in gaining hands-on experience in web analytics and data interpretation; desire to collaborate on cross-department projects involving web technologies; aptitude for developing skills in data-driven decision-making; and an interest in enhancing understanding of IT processes specifically within a healthcare technology context.