Summer IT Help Desk Intern

Job Description

Summer IT Help Desk Intern | MacAllister Machinery

The Tone:
This is a paid college internship at MacAllister Machinery. MacAllister Machinery is a premier Caterpillar dealership recognized as one of the best equipment dealers in the country. This internship offers students a valuable chance to learn how IT operates behind the scenes in a real workplace. It provides an opportunity to gain practical skills, build confidence with technology, and explore a career path in information technology.

The TL;DR
• Role: Internship
• Type: Full-time, Seasonal
• Mission: To provide hands-on IT support, specifically device replacement and inventory management, while gaining real-world experience and learning professional IT operations.

What You’ll Actually Do
• Help replace older laptops and mobile phones for employees across the company.
• Communicate with customers to schedule device replacements and answer basic questions.
• Prepare new devices for use, following clear instructions and detailed checklists.
• Track equipment, maintain inventory records, and organize IT assets and accessories.
• Update support tickets or logs to document work and collaborate with the Help Desk team.

The Must-Haves
• Background: Currently enrolled in a 4-year Bachelor program with an accredited college, pursuing an IT career. Also open to recent graduates or students in related fields with a strong interest in technology.
• Experience: Comfortable using laptops, smartphones, and basic software.
• Skills:
• Proficiency with basic computer hardware (laptops, smartphones) and software.
• Strong organizational skills and the ability to follow detailed instructions.
• Clear and professional communication skills for customer interaction.
• Ability to manage multiple tasks and ask questions when needed.