Field Service Representative

Job Description

Field Service Representative | Schneider Electric

The Tone:
This position plays a significant role within Schneider Electric’s U.S. Services business, focusing on equipment vital to power distribution and critical power infrastructure. It involves collaborating with customers, team members, and partners to perform assembly, startup, diagnostic, repair, and preventive maintenance. Schneider Electric heavily invests in its Field Service Representatives, providing direct product training, digital and physical tools, service vehicles, and mobile devices to ensure they are well-equipped to be problem solvers and customer-focused leaders, seen as crucial to the company’s future.

The TL;DR
• Role: Full Time
• Type: Site-based, customer-focused
• Location: Regional (U.S.), with countrywide travel
• Team: U.S. Services business, collaborating with District Service teams and reporting to a Manager or Regional Service Director.
• Mission: Perform assembly, startup, diagnostic, repair, and preventive maintenance on company and third-party manufactured equipment supporting power distribution and critical power infrastructure.
• Tech Stack: Uninterruptible Power Supply (UPS) systems, power distribution, switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical, or electronics related equipment.

What You’ll Actually Do
• Service Equipment: Perform pre-site assessments, startup procedures, repairs, preventive maintenance, and field modifications on both Company and third-party manufactured electrical and electro-mechanical equipment.
• Troubleshoot and Problem Solve: Collaborate with customers, electricians, sales partners, technical support, and District Service teams to diagnose and resolve equipment issues effectively.
• Manage Documentation: Accurately complete and submit field service reports, expense reports, preventive maintenance forms, and startup data sheets.
• Collaborate on Projects: Assist senior technicians and Project Managers on larger system start-ups and higher complexity projects, potentially acting on behalf of the District Service Manager for operational issues.
• Foster Growth: Engage in continuous learning and training on a variety of products, both in the field and through classroom instruction, to enhance technical expertise.

The Must-Haves
• Background: An Associate’s degree, trade/vocational certification, Military training, or similar experience in electrical-related disciplines.
• Experience: 2+ years in field service repair and customer service with UPS systems, power distribution, switchgear, seamless automatic transfer switches (ATS), power distribution units, or other electrical/electro-mechanical equipment.
• Skills: Ability to read and interpret blueprints, schematics, and operation manuals; thorough understanding of AC and DC power principles; skilled at utilizing test and diagnostic equipment; strong written and verbal communication in English for reports and customer interaction; proficiency in basic computer skills (Microsoft Office: Outlook, Teams, Word, Excel) and company digital tools; adherence to safety procedures, including lock out tag out, and safe driving practices.
• Bonus: NFPA-70E or OSHA experience.