Surveillance Investigator

Job Description

About the Job: Surveillance Investigator

Command Investigations, LLC is actively seeking highly motivated Surveillance Investigators to join our dynamic team. This is an exceptional opportunity for individuals with prior investigative experience who embody integrity, independence, and a relentless drive to succeed in a fast-paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We believe that by working together, we can Lead with Excellence to provide top-tier Service with Integrity that ultimately drives exceptional Results!

• Pay: $20-$25 per hour (depending on state).
• Schedule: This is not a conventional 9-5 role. Workdays vary, and weekends, overtime, and holidays are typically required. Start times can be as early as 3:00-4:00 AM based on case requirements, though 6:00 AM is more typical. Shifts are typically 8 hours but can extend to 12-16 hours.
  
  NOTE: Due to the nature of this role, there is no guarantee of hours or case assignments; however, we are committed to distributing available cases fairly. Schedules are flexible with advanced discussion and notification.
• Location: Primarily on the road, with potential for overnight stays when necessary.
• Growth Opportunities: Our employees benefit from significant opportunities for professional advancement within a nationally recognized organization operating in an exciting and evolving industry.

How We Take Care Of You (Full-Time Benefits)

At Command, we prioritize the well-being and security of our team. Our comprehensive benefits package is designed to support you and your family:

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program
• Paid Travel Time
• Daily Vehicle Allowance
• Reimbursement for case-related expenses
• Overnight Pay
• Additional performance incentives, including a Monthly Hot Shot bonus and a Monthly Tiered bonus program based on performance.

What You Will Do

In this critical role, you will conduct field surveillance investigations by meticulously observing, tracking, and documenting subjects’ activities. Your responsibilities include capturing detailed video evidence and preparing comprehensive reports for client review.

• Conduct surveillance by monitoring, tracking, and recording subjects during daily activities.
• Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion.
• Develop and execute pre-surveillance planning tailored to each location and case.
• Record and document investigative findings through video and detailed written reports.
• Capture subjects in a variety of environments, such as public spaces, events, and workplaces.
• Submit comprehensive reports and video evidence within required timeframes.
• Communicate consistently with team leaders regarding positions, observations, and tactical strategy.
• Utilize digital surveillance equipment, web-based technology, and investigative software.
• Maintain strict confidentiality and professionalism while representing Command Investigations.
• Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations.

Requirements

Required Equipment (including but not limited to):

• Reliable vehicle with legal dark tint.
• Smartphone.
• Laptop with Microsoft Word.
• Digital camcorder with date/time stamp and upload capability.
• Covert camera of choice.
• Tripod/monopod.
• SD cards (if applicable).

What We Are Looking For

• Highly observant and detail-oriented individuals.
• Strong sense of integrity, independence, and reliability.
• Excellent judgment and situational awareness.
• Adaptability to changing environments and case demands.
• Self-motivated professionals who can work autonomously.
• Strong written and verbal communication skills.
• Professional demeanor with a commitment to discretion and client confidentiality.
• Eagerness to learn and grow within the investigative industry.

What You Will Bring

• 0-1 years of experience required.
• Must be 21 years of age or older.
• Valid driver’s license with a clean DMV record.
• High school diploma or equivalent required; college degree preferred.
• Must carry personal auto insurance with liability limits of 100k/300k/100k.
• Proficient reading skills and ability to follow directions required.
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required.
• Ability to work holidays, weekends, and overtime required.
• Regular, predictable, and full attendance, as assigned, is an essential function of the job.
• Willingness to travel and work the required schedule, starting as early as 3:00 AM.
• Ability to complete a Command Investigations, LLC employment application, pass a background check, and submit to other pre-employment tasks as required for employment.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up to and including 25 lbs (11.34 kg) on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Founded in 2012, Command Investigations is a nationally recognized investigations firm providing surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in our core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client as if they are our only client. Our team leverages cutting-edge technology to remain at the forefront of the industry. Headquartered in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.