Receptionist

Job Description

Job Title: Receptionist

Become a part of our caring community and help us put health first at Conviva Senior Primary Care, part of CenterWell, a Humana company.

Role Summary

The Receptionist plays a vital role in our caring community, performing essential administrative, clerical, operational, customer support, and computational tasks. You will be the friendly face greeting patients, ensuring a welcoming and efficient experience. This position reports directly to the Center Administrator.

Key Responsibilities

• Operate a switchboard or multi-line phone system, efficiently managing incoming calls and maintaining accurate call logs.
• Take and distribute messages precisely and promptly.
• Warmly greet visitors, determine the nature of their visit, and direct them appropriately.
• Issue visitor passes and meticulously maintain visitor logs.
• Alert the appropriate party of visitor arrivals or direct visitors to the correct office, department, or employee.
• Respond to routine inquiries from internal and external sources, providing information on location, hours of operation, phone numbers, and email addresses.
• Perform miscellaneous administrative activities, including booking meeting rooms, typing documents, organizing and distributing mail, and handling courier packages.
• Undertake other administrative duties as assigned to support the smooth operation of the center.

Required Qualifications

Use your skills to make an impact!

• At least one year of experience working in a Healthcare setting is preferred, but we will consider candidates with strong customer service backgrounds from retail, hospitality, legal, insurance, or call centers.
• Bilingual in English and Spanish is essential for serving our diverse community.
• Demonstrated excellent customer service skills, with the ability to manage multiple phone lines effectively.
• A proven team player, eager to collaborate with colleagues.
• Strong ability to multitask in a fast-paced environment.
• Highly detailed and organized, ensuring accuracy in all tasks.
• Proficient knowledge of MS Office, including Word, Excel, Outlook, and Access.

Preferred Qualifications

• Experience with a Value-based care model.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).

Additional Information

• Working Hours: Monday – Friday, 8:00 AM to 5:00 PM
• This role is considered patient-facing and is part of Humana’s Tuberculosis (TB) screening program. If selected, you will be required to be screened for TB.
• Scheduled Weekly Hours: 40

Compensation & Benefits

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

$38,000 – $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care:

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral, and financial needs that can impact our patients’ well-being.

About CenterWell, a Humana company:

CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities, and company. By providing flexible scheduling options, clinical certifications, leadership development programs, and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Important Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.