Collision Estimator

Job Description

Collision Estimator | Classic Collision

The Tone:
This is a full-time role at Classic Collision, located in Stock Island, FL. Classic Collision, established in Atlanta, Georgia in 1983, has grown into a company whose core mission is to consistently deliver safety, quality, integrity, and heart into every vehicle repaired and customer served. The Collision Estimator is a pivotal position, directly upholding these values by being the primary point of contact for customers. This role ensures transparency and honesty throughout the repair journey, from the initial estimate to the final delivery, making a significant impact on customer satisfaction and the company’s reputation for exceptional service and care.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Stock Island, FL (On-site)
• Mission: To serve as the primary customer contact, preparing accurate collision repair estimates and managing the repair process from drop-off to delivery, ensuring safety, quality, and customer satisfaction.
• Tech Stack: Estimating systems (CCC1 preferred)

What You’ll Actually Do
• Customer Relationship Management: Serve as the primary point of contact for every customer, guiding them seamlessly through the entire repair process from initial vehicle drop-off to the final delivery of their completed vehicle. This includes continuously providing updates and maintaining clear communication.
• Estimation & Claims Expertise: Expertly prepare comprehensive repair estimates for both customers and their insurance partners, ensuring strict adherence to both manufacturer and Classic Collision guidelines. You will also partner directly with insurance companies to effectively manage customer claims, striving for the best possible customer experience.
• Technical Coordination & Quality Assurance: Coordinate closely with body shop technicians to confirm all aspects of vehicle damages are thoroughly identified and documented. Furthermore, you will perform a diligent quality inspection prior to the vehicle’s delivery to ensure all repairs meet Classic Collision’s high standards.
• Customer Satisfaction & Integrity: Uphold and maintain customer satisfaction scores according to company standards, reflecting Classic Collision’s commitment to integrity, respect, and accountability in every interaction and at every level of service.

The Must-Haves
• Background: Prior experience in collision estimating is preferred, demonstrating an understanding of automotive repair processes and industry standards. Candidates must be at least 18 years of age.
• Experience: Familiarity and prior experience with specific collision estimating systems, with a strong preference for proficiency in CCC1. A valid Driver’s License is a mandatory requirement for this role.
• Skills: Exceptional communication abilities are crucial, enabling clear and concise information exchange in writing, via phone, and in-person with customers and partners. Strong organizational skills are also essential for managing multiple repair processes and customer interactions efficiently. This role requires an individual who displays integrity, customer service excellence, and teamwork.
• Bonus: Possession of I-CAR or ASE certification is highly preferred, demonstrating advanced knowledge and commitment to the industry.