Summer 2026 – IT Customer Experience – Student Internship

Job Description

Summer 2026 – IT Customer Experience – Student Internship | Tampa Electric Company

The Tone:
This is a student internship at Tampa Electric Company, a utility company committed to providing energy services. This role is focused on enhancing the customer experience through AI-driven initiatives, particularly within the contact center’s migration to AWS Connect. The intern will contribute directly to modernizing customer interactions and improving operational efficiency and satisfaction using cloud and AI technologies. This position offers a practical extension of formal classroom learning, providing invaluable professional growth within a vital industry.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person, Tampa, FL

• Mission: Dedicated to supporting the company’s AI-driven customer experience initiatives, specifically focusing on enhancing the contact center’s migration to AWS Connect.
• Tech Stack: AWS Connect, AWS analytical tools, Python, JavaScript

What You’ll Actually Do
• AI Contact Center Support: Assist in testing and troubleshooting AI-driven features within AWS Connect, such as chatbots and voice agents, and collaborate to propose AI improvements for customer interactions.
• Data Analysis: Help collect and analyze call center data to identify trends and insights, and support the creation of basic reports and dashboards using AWS analytical tools.
• System Testing & QA: Participate in user testing of new and existing AWS Connect features, providing feedback and documenting issues to ensure system stability and functionality.
• Process Automation: Work on small-scale automation tasks using various AWS services to streamline workflows and assist in optimizing call routing strategies and self-service options.
• Research & Innovation: Explore emerging AI and cloud technologies relevant to the contact center environment and present findings on potential improvements and innovative solutions.

The Must-Haves
• Background: Must be an undergraduate (Junior/Senior) or graduate student enrolled in an accredited university, pursuing an Engineering degree, specifically Computer Science.
• Experience: Maintain a minimum GPA of 3.0 on a 4.0 scale.
• Skills: Basic understanding of cloud computing concepts; familiarity with programming languages such as Python, JavaScript, or similar; strong analytical and problem-solving skills with attention to detail; ability to work collaboratively and communicate technical ideas.
• Bonus: Experience with AWS cloud technologies; enrollment in a university co-op program.