IT / Product Engineering Intern

Job Description

IT / Product Engineering Intern | Lenovo

The Tone:
This is an internship at Lenovo, located in North Carolina, United States. Lenovo is a global technology powerhouse building a full-stack portfolio of AI-enabled devices, infrastructure, software, solutions, and services, with a vision to deliver Smarter Technology for All. This role is crucial for supporting day-to-day customer field issues and helping to establish and optimize a new depot repair center, contributing directly to efficient issue resolution and scalable operations.

The TL;DR
• Role: Internship
• Location: North Carolina, United States

• Team: Lenovo Product Engineering
• Mission: Support daily customer field issues and help build and improve automation and scripting efforts for a new depot repair center.

What You’ll Actually Do
• Customer Support: Support daily customer field escalations related to product repair, failures, and depot operations.
• Automation: Collaborate with team leads to develop, test, and improve scripting and automation solutions for repeatable depot repair tasks and workflows.
• Process Optimization: Support the stand-up of a new depot repair center, including process definition and the optimization of repair workflows and escalation paths.
• Cross-Functional Collaboration: Coordinate with various teams including Product Engineering, Manufacturing, Services, and Customer Support, acting as a point of support for alignment.
• Documentation: Help document procedures, standard operating practices, troubleshooting steps, and technical findings, maintaining organized records.

The Must-Haves
• Background: Currently pursuing a degree in Information Technology, Computer Science, Engineering, or a related technical field.
• Experience: Interest in IT systems, engineering operations, or manufacturing environments, with a problem-solving mindset and attention to detail.
• Skills: Strong organizational and communication skills, ability to manage multiple tasks and priorities simultaneously, and basic technical aptitude with a willingness to learn.
• Bonus: Exposure to scripting or automation (any language or tools), familiarity with IT support or technical escalation workflows, understanding of engineering or depot repair environments, and experience documenting processes.