IT / Product Engineering Intern

Job Description

About Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation, together with Lenovo’s world-changing innovation, is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Role Overview: IT / Product Engineering Intern

Lenovo Product Engineering is seeking a highly organized and technically focused IT / Product Engineering Intern to support day-to-day customer field issues while helping build and improve automation and scripting efforts for a new depot repair center at our North Carolina manufacturing facility.

This role combines technical support, engineering coordination, and process improvement. The intern will work closely with team leads, product engineers, manufacturing teams, and field support resources to ensure efficient issue resolution and to help establish scalable, well-documented depot operations.

This is an excellent opportunity for a student interested in IT, engineering operations, automation, and real-world manufacturing support environments.

Key Responsibilities

• Customer Field Issue Support
  • Support daily customer field escalations related to product repair, failures, and depot operations.
  • Work closely with engineering teams to investigate issues, collect data, and help drive timely resolution.
  • Track open cases, actions, and outcomes to ensure issues are properly documented and closed.
• Automation Scripting Support
  • Collaborate with team leads to develop, test, and improve scripting and automation solutions.
  • Help automate repeatable depot repair tasks and workflows to improve efficiency and consistency.
  • Assist in identifying manual processes that could benefit from automation or tooling improvements.
• Depot Setup & Process Optimization
  • Support the stand-up of a new depot repair center, including process definition and operational readiness.
  • Help optimize repair workflows, escalation paths, and communication processes.
  • Assist with continuous improvement efforts focused on quality, speed, and reliability of depot operations.
• Cross-Functional Collaboration
  • Coordinate with cross-functional teams including Product Engineering, Manufacturing, Services, and Customer Support.
  • Act as a point of support between engineering teams and operational staff to ensure alignment and clarity.
  • Participate in meetings, reviews, and planning sessions related to depot operations and issue resolution.
• Documentation & Communication
  • Help document procedures, standard operating practices, troubleshooting steps, and technical findings.
  • Maintain organized records for processes, scripts, and operational changes.
  • Provide clear status updates and summaries to internal stakeholders.
• Organization & Professionalism
  • Maintain strong organization across multiple priorities, cases, and ongoing projects.
  • Demonstrate professionalism when working with internal teams and handling customer-impacting issues.
  • Follow established processes while proactively suggesting improvements.

Required Qualifications

• Education: Currently pursuing a degree in Information Technology, Computer Science, Engineering, or a related technical field.
• Required Skills:
  • Strong organizational and communication skills.
  • Interest in IT systems, engineering operations, or manufacturing environments.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Basic technical aptitude and willingness to learn new tools, scripts, and processes.
  • Problem-solving mindset with attention to detail.

Preferred Skills

• Exposure to scripting or automation (any language or tools).
• Familiarity with IT support, customer support, or technical escalation workflows.
• Understanding of engineering, manufacturing, or depot repair environments.
• Experience documenting processes or technical procedures.

Key Skills & Competencies

• Automation & Scripting
• Engineering & Product Engineering Support
• Manufacturing & Depot Operations
• Customer Support & Field Escalations
• Continuous Improvement
• Cross-Team Collaboration
• Documentation & Process Development
• Clear Communication & Professionalism

What You Will Gain

• Hands-on experience supporting real customer and field engineering issues.
• Exposure to depot repair operations and manufacturing support environments.
• Practical experience with automation, scripting, and process optimization.
• Collaboration with engineering, manufacturing, and services teams.
• A strong foundation for future roles in IT, engineering operations, or technical support.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.