Junior Systems Administrator (L1 Support)

Job Description

Junior Systems Administrator (L1 Support) |

The Tone:
This role is for a reliable and detail-oriented Junior Systems Administrator to join an Information Technology department. You will work closely with end users and senior IT team members to ensure the smooth execution of daily IT operations. Your critical support will encompass hardware, operating systems, networking, and end-user computing, directly impacting employee productivity and system efficiency. This position requires a proactive problem-solver dedicated to delivering high-quality technical assistance.

The TL;DR
• Role: Junior Systems Administrator
• Type: Full-time
• Team: Information Technology team, reporting to IT Manager / Systems Administrator
• Mission: To ensure smooth daily IT operations, deliver essential L1 technical support, and facilitate efficient system deployment and employee transitions.
• Tech Stack: Windows OS, macOS, LAN/Wi-Fi, TCP/IP, VPNs, Remote-access tools, Helpdesk system, Microsoft 365 services, Active Directory, Endpoint management tools

What You’ll Actually Do
• End-User Support: Provide comprehensive L1 technical assistance for various end-user devices, including desktops, laptops, and printers, to minimize downtime and ensure optimal performance.
• System & Hardware Management: Install, configure, and troubleshoot Windows operating systems and perform essential hardware setups, upgrades, and system imaging for IT asset lifecycle management.
• Software & Remote Assistance: Install, configure, and support standard business software applications, delivering effective remote assistance to users via approved tools.
• User & Asset Coordination: Coordinate system setups and issue resolution with end users, manage new device deployment, and maintain accurate IT asset inventory records.
• Helpdesk & Escalation: Diligently manage and update technical support tickets, escalating complex issues to senior IT members with detailed context for efficient resolution.

The Must-Haves
• Background: Strong foundational knowledge of computer hardware components, robust troubleshooting abilities, and a basic understanding of core networking fundamentals.
• Experience: 1–3 years of proven experience in IT support or an L1 technical support role, with hands-on experience installing and supporting Windows OS environments and standard business applications.
• Skills: Proficiency in utilizing remote support tools and helpdesk ticketing systems, excellent communication skills for professional interaction, and strong organizational skills to manage multiple tasks effectively.
• Bonus: An Associate or Bachelor’s degree in Information Technology or Computer Science, industry certifications such as CompTIA A+ or Network+, or exposure to Microsoft 365 services, Active Directory, or endpoint management tools.