Asset Protection Agent

Job Description

About the Job: Asset Protection Agent

The Asset Protection (AP) team is dedicated to safeguarding customers, teams, and the brand. This role involves critical partnership with the store’s Emergency Response Team (ERT) to proactively prepare for, effectively respond to, and efficiently recover from various emergencies. Additionally, AP is crucial in protecting company profits by actively mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, thereby ensuring merchandise availability for customers.

Asset Protection Pillars:

• Protect People: Providing essential support for the safety and security of both employees and customers.
• Protect Physical Spaces: Safeguarding the company’s assets, encompassing both the building infrastructure and merchandise.
• Support Product Accuracy: Collaborating with store partners to enhance inventory accuracy and reduce overall shrinkage.

Responsibilities: What You’ll Do

While no two days are exactly alike, a typical day for an Asset Protection Agent will likely involve the following key responsibilities:

• Theft Resolution: Utilize sound judgment to conduct quality apprehensions in high-shrinkage areas, strictly adhering to established policies, procedures, and AP leadership guidance.
• Theft Trend Identification: Proactively identify theft trends by leveraging advanced technology, reporting mechanisms, and various surveillance tactics.
• Shrinkage Reduction: Drive a culture of shrinkage reduction through the implementation of effective action plans and robust merchandise protection standards.
• Internal Theft Investigations: Identify, escalate, and support internal theft investigations through diverse methods, including, but not limited to, exception-based reporting and surveillance systems.
• Evidence Gathering: Investigate internal theft by diligently gathering evidence and collaborating closely with AP Leadership and specialized Investigation teams.
• Video Surveillance: Effectively utilize video systems to monitor theft activity and provide crucial support for ongoing investigations.
• RFID Data Analysis: Leverage RFID data to gain high-level insights into merchandise movement and assist with item-level investigations related to merchandise inaccuracies.
• Safety & Security: Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
• Physical Space Security: Support the security of physical spaces and occupants by leading security audits, actively participating in store meetings, and spearheading shrinkage awareness efforts and training within the store.
• Emergency Response Team (ERT): Serve as an active member of the store Emergency Response Team (ERT) and participate in store emergency response training, including First Aid.
• Incident Reporting: Prepare and submit prompt and comprehensive reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Court Testimony: Be prepared to testify in court when summoned for criminal and/or civil cases.
• Partnership Building: Foster strong cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement agencies.

You Own This If You Have…

• The proven ability to make sound decisions and be accountable for them, demonstrating good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written communication skills.
• Strong interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm and composed demeanor when dealing with safety issues, including interactions with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership in all tasks.
• The flexibility to work a schedule based on business needs.
• The ability to meet any state and local licensing requirements.
• (Preferred) Experience in investigative, asset protection, and security procedures.

Please note: The job description highlights the most critical responsibilities and requirements. It is not all-inclusive, and there may be additional duties, responsibilities, and qualifications for this job.

We’ve Got You Covered… Benefits

Our employees are our most important asset, and this is reflected in our comprehensive benefits package. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement plans, and Paid Time Away
• Life Insurance and Disability coverage
• Merchandise Discount and Employee Assistance Program (EAP) Resources

A Few More Important Points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location-specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state-specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$24.70 – $25.70 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

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